Director of Rooms

Position Summary

The Director of Rooms is responsible for the overall leadership and strategic direction of the Rooms Division, including Housekeeping, Front Office, and Security. This executive leader ensures all guest rooms, suites, and public spaces meet Hilton cleanliness, presentation, and service standards while driving financial performance, operational efficiency, and team engagement.

The Director of Rooms reports directly to the General Manager and works closely with department heads to achieve property-wide goals in guest satisfaction, quality assurance, and profitability.

The ideal candidate is an experienced hospitality leader who combines operational expertise with a passion for delivering exceptional guest experiences.

Qualifications

• Minimum of 3-5 years of hospitality management experience, including at least 2 years of housekeeping or front office experience.

• Prior Hilton brand experience strongly preferred.

• High school diploma or equivalent required; associate or bachelor’s degree in hospitality management or related field preferred.

• Strong leadership, communication, and problem-solving skills.

• Proficiency in Microsoft Word, Excel, and hotel management systems.

• Ability to multitask, prioritize, and meet deadlines in a fast-paced environment.

• Professional demeanor with a strong commitment to guest service excellence.

Grooming & Appearance

All Team Members must maintain a neat, clean, and professional appearance in accordance with Hilton grooming standards.

Key Responsibilities

Operational Leadership

• Oversee daily housekeeping operations, including room assignments, inspections, and productivity standards.

• Ensure guest rooms and public areas consistently meet Hilton brand cleanliness standards.

• Conduct regular room and public space inspections to maintain quality assurance.

• Monitor inventory levels of linens, amenities, and cleaning supplies; coordinate ordering as needed.

• Ensure compliance with safety, sanitation, and OSHA guidelines.

• Collaborate with Front Office and Engineering to ensure timely room availability and maintenance follow-up.

Guest Experience

• Address and resolve guest concerns in a professional and timely manner.

• Promote a culture of genuine hospitality and personalized service.

• Monitor guest feedback, scores, and service recovery efforts

Team Leadership & Development

• Recruit, train, develop, and retain high-performing department leaders and team members.

• Promote a collaborative and inclusive team culture across all Rooms Division departments.

• Conduct performance evaluations and implement succession planning initiatives.

• Encourage open communication and cross-departmental collaboration.

Note: This job description does not include an exhaustive list of all job functions. Team Members will be required to perform any other job-related duties assigned by their Department Heads.

Why Join Us?

At DoubleTree by Hilton 40th West, you will be part of a dynamic team committed to delivering exceptional experiences in the heart of New York City. If you are ready to lead with purpose, inspire teams, and elevate guest satisfaction, we invite you to apply.

*The anticipated compensation range for the position is $105,000k-115,000k per year. The salary offered to a successful candidate will depend on several factors, including, but not limited to, years of experience in the job, years of experience within the required industry, education, etc. The compensation and benefits information are provided as of the date of this posting. company reserves the right to modify compensation and benefits at any time, with or without notice, subject to applicable law. *