Senior Meetings & Events Manager

SUMMARY:

This position is designed to help manage, coordinate, and execute all details and aspects of the events and groups turned over by the Sales Department. You will be required effectively and efficiently convey all necessary information for each group and event in order to ensure the customer satisfaction.

RESPONSIBILITIES:

Provide the highest levels of customer service to internal partners and external clients at all times. Deliver a successful experience for the planner and attendees with the goal of garnering both repeat and referral business.

Respond in a quick, timely, and professional manner to all internal partners and external customers, and deliver clear and concise communiqué that is representative of Concord Hospitality via all avenues of communication.

Demonstrate excellent time management, self-motivation, and organizationally savvy with a keen focus on details.

Prepared for and participate in all necessary internal meetings, conference calls, reporting, planning, and other communications required for this position. Also prepare for and participate in client site visits, tasting panels, pre- and post-cons planning meetings, networking, and other customer-centric meetings.

Effectively and efficiently monitor and manage all aspects of the pre-event, event, and post-event details: Track, detail, and communicate the particulars of each assigned event and group -- including but not limited to -- room blocks, meeting space, special concessions, group history and other reports, cut-off and other key dates, contract clauses, group resumes, event orders and BEO’s, billing details, and other integral aspects of groups and events.

Work with internal and external partners to accurately forecast group rooms and F & B revenues, as well as understand the conditions and strategies that will maximize released space and rooms and impact hotel revenues.

Gain knowledge of hotel’s food and beverage products, pricing and presentation, and learn about the hotel’s function space, audio visual, and any other details related to event success.

Learn and use digital sales systems (i.e. Delphi, CI/TY, PMS, etc.) and understand the hotel’s revenue strategies (i.e. product pricing, budgeted goals, etc.). Implement these tools and resources in order to accomplish individual and team goals and efficiently complete job duties.

Due to the nature of groups and events, be willing and able to attend customer functions as needed. The Senior Meetings & Events Manager may be required to work varying schedules required by needs of the business.

Most tasks performed by the Senior Meetings & Events Manager are conducted independently and with minimal direct supervision, or in a team environment with the employee acting as a team leader. Endeavor to work in a unified and collaborative way -- one that fosters team work -- and adopt an entrepreneurial spirit that enables one to make the best possible decisions for hotel and achieve the team’s overall goals.

Work to consistently meet the goals and performance metrics as required for this position, as outlined by hotel brand, Concord, your Regional VPS, and your supervisor.

Own your career development and be an advocate for training and job opportunities that will allow you to continue to hone and develop your talents, skills, creativity, and personal and professional growth.

Carry out any reasonable requests made by Management, and seek to comply with company’s policies and

procedures.

Required Qualifications:

• Proven experience in Event Management.
• Minimum of 4–5 years of experience in a full-service hotel environment.
• Excellent written and verbal communication skills.
• Strong organizational, multitasking, and time management abilities.
• Proficiency in Microsoft Office, event management systems (Delphi or similar platforms) and event design programs (Cvent Event Diagramming, etc..).
• Knowledge of hospitality market trends and competitive positioning.
• Professional demeanor with a commitment to exceptional customer service.
• Reliable, punctual, and flexible to meet business demands.

Benefits:

• Competitive wages
• Medical, dental, and vision insurance
• Life insurance and short/long-term disability options
• 401(k) with company match
• Tuition assistance
• Discounted room rates at Concord-managed hotels, & Hilton hotels
• Training, development, and career advancement opportunities

Why Join Concord?

At Concord Hospitality, we invest in our associates through training and development at all levels. Our “Associate First” culture supports growth, balance, and diversity.

Built on five cornerstones—Quality, Integrity, Community, Profitability, and FUN!—our associates proudly cheer:

“We Are Concord!”

Salary Range: $62,641.77 - $78,302.21 - This position is Overtime Eligible Manager (OEM).

We are an equal opportunity employer committed to diversity and inclusion and strive to be a Great Place to Work for All.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.