Front Desk Agent

Job Description

Hotel Origin Starting Rate At $18.25

As part of a new hotel with exciting growth ahead and major events on the horizon, the Front Desk Agent plays a key role in shaping the guest experience. Often the first impression of our property, this position is responsible for delivering exceptional service through guest registration and check-out, as well as PBX operations. Accuracy with daily accounting procedures is essential, but what truly sets this role apart is the ability to create memorable guest interactions.

Every moment at the front desk is an opportunity to make a guest feel welcomed and valued. Our hospitality standards should always shine through: make eye contact, smile, greet the guest first, engage in friendly conversation, and always use the guest's surname. These small touches turn a simple check-in into a great experience and set the tone for the entire stay.

Job Responsibilities

• Consistently provide high level of customer service
• Conduct pre-assignment of hotel rooms, which includes VIPS, repeat guests, all packages, and any special requests
• Check in and out hotel guests in a confident, professional and friendly manner
• Answer all phone calls promptly and knowledgeably, always ensuring complete and accurate information
• Complete all items on appropriate checklist by end of shift
• Follow established key control policy
• Ensure proper credit policies are followed and verify credit limit report
• Submit all lost & found articles accompanied by a completed lost & found report
• Knowledgeable of immediate area, services, attractions, and events and assist with Concierge services
• Knowledgeable of fire and emergency procedures
• Open, secure, and balance out daily shift bank which involves counting and verifying cash, check, and credit card transactions occurring while on duty
• Monitor room availability throughout the day
• Review daily the selling status of the hotel using yield management system
• Performs all other duties as directed by immediate supervisor
• Contact with other departments to ensure that hotel services are coordinated to provide the best in guest satisfaction
• Performs other duties as assigned, requested or deemed necessary by management

Job Qualifications

• High school diploma or equivalent; and six months to one-year related experience and/or training
• Ability to read, analyze, and interpret procedure manuals
• Ability to solve practical problems and to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
• Ability to operate the Property Management System, capture email, and use the PBX system. Must always be accountable for balancing the daily shift bank and maintain organization and demonstrate quality service
• While performing the duties of this job, the employee is regularly required to stand, walk, and communicate
• The employee must occasionally lift and/or move up to 25 pounds.