Reservations & VIP Concierge | The Art of Belonging Before, During & After the Arrival
Reservations / VIP Concierge
The Botany
Estate Botany Bay, Fortuna Rd, Charlotte Amelie West
St. Thomas,
00802
Virgin Islands (US)
Resort de 20 Chambres
Géré par
Practice Hospitality
Temps plein
The Botany | St. Thomas, U.S. Virgin Islands
The Botany is a secluded, 20-villa luxury resort opening in 2026 on the western tip of St. Thomas in the U.S. Virgin Islands. Surrounded by the wild beauty of Botany Bay and shaped by an ethos of intimacy, restraint, and attentiveness, The Botany will be one of the most anticipated openings in the Caribbean.
We are seeking a highly intuitive and detail-oriented Reservations & VIP Desk Team Member to serve as the voice and first point of connection for our guests. This founding role is responsible for shaping the pre-arrival experience, curating VIP stays, and ensuring every guest interaction reflects the quiet luxury and intentional care that defines The Botany.
This is a rare opportunity to build the reservation and guest recognition foundation of a new lifestyle resort from the ground up—establishing systems, standards, and personalized touches that transform transactions into relationships.
What You’ll Do
· Serve as the primary point of contact for all reservations, inquiries, and VIP guest coordination from pre-opening through launch and beyond.
· Build and manage reservation systems and processes, ensuring accuracy, efficiency, and seamless communication across departments.
· Oversee all pre-arrival communications, including confirmations, preference gathering, transportation coordination, and special arrangements.
· Curate personalized experiences for high-profile guests, repeat guests, ownership referrals, and special occasions.
· Maintain detailed guest profiles within the PMS and CRM systems to support recognition, personalization, and repeat visitation.
· Partner closely with Concierge, Sales, Marketing, Revenue, Spa, and Food & Beverage to align guest expectations with operational execution.
· Monitor availability, booking pace, and guest requests to ensure alignment with rate strategy and inventory controls.
· Respond to inquiries with warmth, clarity, and professionalism across phone, email, and digital channels.
· Prepare daily and weekly reservation reports and support forecasting insights in partnership with Revenue Management.
· Support pre-opening training and development of reservation and guest services team members as the resort grows.
Who You Are
· A hospitality professional who understands that luxury lives in the details.
· Highly organized, polished, and calm under pressure.
· Naturally attentive and emotionally intelligent—able to read between the lines and anticipate needs before they are spoken.
· A relationship builder who thrives on creating meaningful guest connections.
· Comfortable balancing operational systems with high-touch personalization.
· Discreet, trustworthy, and experienced in handling VIP and confidential guest information.
· Energized by the opportunity to help shape the guest experience of a brand-new resort.
Education and/or Experience
· Bachelor’s degree preferred.
· Minimum of three (3) years of experience in luxury hotel reservations, front office, or guest services; VIP or concierge experience strongly preferred.
· Experience with PMS, CRS, and CRM platforms required.
· Strong written and verbal communication skills.
· Proficiency in Microsoft Office products and digital communication platforms.
· Experience with independent or lifestyle luxury hotels strongly preferred.
Other Functions
(This list is not exhaustive and may be supplemented or modified as necessary.)
· Participate as a key member of the Rooms and Guest Experience leadership teams.
· Maintain clear and consistent communication between property departments and corporate leadership.
· Support special projects, guest experience initiatives, and pre-opening activations as needed.
Compensation & Benefits
Job Type: Non-Exempt
Benefits Include:
· 401(k) with company matching
· Health, dental, vision, life, disability
· Flexible spending account
· Employee assistance program
· Paid time off (available after 90 days)
· Employee hotel stay discounts
· Eligibility for the Employee Referral Bonus Program
· Health, dental, vision, life, disability
· Flexible spending account
· Employee assistance program
· Paid time off (available after 90 days)
· Employee hotel stay discounts
· Eligibility for the Employee Referral Bonus Program
About The Botany
The Botany is a privately owned luxury resort and spa located within the Preserve at Botany Bay—a pristine stretch of coastline on the far western tip of St. Thomas. This protected enclave, where the Caribbean Sea and Atlantic Ocean meet, is home to lush hillsides, golden beaches, and a sense of stillness that is increasingly rare.
St. Thomas is part of the U.S. Virgin Islands, located just east of Puerto Rico in the Lesser Antilles. Though the island is well known for its ports and vibrant energy, the Botany Bay area remains a world apart—peaceful, preserved, and deeply rooted in the natural and cultural history of the region.
When it opens, the resort will feature 23 ocean-facing villas, a spa, two pools, and a food and beverage program inspired by Caribbean flavors and seasonal abundance. More than a hotel, The Botany is an invitation to pause, reconnect, and experience luxury that feels both effortless and profound.
If you are ready to create moments that begin long before arrival—and linger long after departure—we welcome your application.
The Botany is committed to full compliance with Virgin Islands Department of Labor standards and all applicable labor laws.
Publié Le 9 Mars 2026
À propos de The Botany
The Botany — Where Paradise Is a Way of Life
Opening in 2026 on the secluded western tip of St. Thomas, The Botany is an intimate luxury resort overlooking the meeting point of the Caribbean Sea and Atlantic Ocean. Tucked into the lush hillsides overlooking Botany Bay, this property will offer 20 private villas, a world-class spa, two serene pools, and several culinary destinations—from a refined signature restaurant to a barefoot beach bar.
The Botany will be a sanctuary shaped by nature and human connection. The land we call home holds centuries of stories. As stewards of this extraordinary place, we’re building something exceedingly rare and unique.
We’re assembling a team that shares our deep sense of purpose: hospitality as an art of care. Here, every role contributes to a guest’s sense of discovery and belonging. If you believe in thoughtful details, in the luxury of time well spent, and the pursuit of quiet excellence—and if you’re driven to help create something unlike anything else on the island while delivering exceptional results—we invite you to join us.
Come shape something timeless. Your journey begins at The Botany.
Training we provide
Every journey begins with a first step. Maybe yours is focused on growing your career in hospitality – climbing the ladder to management, executive team, corporate or beyond. Maybe you want a stable, fulfilling role where you can thrive or, just maybe, you need a gig for now while you complete your education or audition for your big break. No matter where your path takes you, Practice Hospitality respects your journey and has customized our employee experience to support your goals and ambitions.
About the management team
At Practice Hospitality, we’re driven by a singular purpose: to create experiences travelers seek out and return to, time and time again. To us, that starts by being human – building an environment that balances emotional intelligence, tradition, ritual, and creativity. Because when that happens, hospitality comes alive – and results follow.
À propos de Practice Hospitality
Training we provide
Every journey begins with a first step. Maybe yours is focused on growing your career in hospitality – climbing the ladder to management, executive team, corporate or beyond. Maybe you want a stable, fulfilling role where you can thrive or, just maybe, you need a gig for now while you complete your education or audition for your big break. No matter where your path takes you, we respect your journey and have customized our employee experience to support your goals and ambitions.
About the management team
We’re driven by a singular purpose: to create experiences travelers seek out and return to, time and time again. To us, that starts by being human – building an environment that balances emotional intelligence, tradition, ritual, and creativity. Because when that happens, hospitality comes alive – and results follow.