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Conference Services Manager

Williamsburg Lodge

310 South England Street
Williamsburg, VA 23185

Hotel de 323 Chambres
Géré par Crescent Hotels & Resorts
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Description

Who We Are

Founded in 1926, the Colonial Williamsburg Foundation is a private, not-for-profit educational, historic, and cultural institution that owns and operates one of the largest and best-known museum complexes in the world. Our mission is “that the future may learn from the past” through preserving and restoring 18th-century Williamsburg, Virginia’s colonial capital. We engage, inform, and inspire people to learn about this historic capital, the events that occurred here, and the diverse peoples who helped shape a new nation.

Today, Colonial Williamsburg is the largest living history museum in the U.S. The Historic Area is the 301-acre restored colonial capital with 89 original buildings and 525 buildings reconstructed to how they appeared in the 18th century through extensive archaeological, architectural, and documentary research. The Historic Area is staffed by highly trained, historically dressed interpreters and expert tradespeople who bring the 18th century to life. The Foundation also owns and operates two world-class museums, the DeWitt Wallace Decorative Arts Museum, and the Abby Aldrich Rockefeller Folk Art Museum, The Bob and Marion Wilson Teacher Institute, and a renowned research library, the John D Rockefeller Jr Library.

Additionally, Colonial Williamsburg is home to five world class accommodations at the Williamsburg Inn, Williamsburg Lodge Autograph Collection, the Griffin Hotel, the Williamsburg Woodlands Hotels and Suites and the unique Colonial Houses in the Historical Area. Visitors may also indulge in food and drink at our many on site restaurants and taverns that blend a historically inspired dining experience with today’s evolved tastes. Each year over 5 million people visit Williamsburg and another 20 million engage with us digitally.

About the Position

The Conference Services Manager is responsible for the planning and execution of group meetings and events from turnover through on-site delivery. This role serves as the primary operational liaison for assigned groups, ensuring meeting space, food and beverage, guest room blocks, and event details are executed accurately and in accordance with contracted expectations. Working closely with Sales, Banquets, Culinary, and Hotel Operations, the Conference Services Manager plays a key role in delivering exceptional guest experiences, protecting group revenue, and supporting repeat business on the property.

Main Duties:

Responsibilities include but are not limited to:

  • Manage assigned group meetings and events from sales turnover through on-site execution, ensuring all event details are planned accurately and delivered as contracted
  • Serve as the primary operational contact for assigned groups, communicating timelines, logistics, and changes to clients and internal partners
  • Prepare and maintain detailed event documentation, including resumes, banquet event orders (BEOs), and event timelines
  • Coordinate meeting space, food and beverage functions, audio visual needs, guest room blocks, and ancillary services for groups ranging in size and complexity
  • Collaborate closely with Sales, Banquets, Culinary, Front Office, Housekeeping, and other operational departments to ensure seamless event execution
  • Monitor contracted food and beverage minimums, concessions, and event requirements to support revenue protection and minimize service recovery
  • Conduct pre-event meetings and on-site checks to confirm room setups, timing, and service readiness
  • Respond to client questions, adjustments, and on-site needs to support a positive guest experience and repeat business
  • Track event changes and communicate updates clearly to ensure accuracy and operational alignment
  • Support the execution of group programs contributing to multi-million-dollar annual group revenue at the property

    This position may require occasional evening and weekend hours based on business needs, with prior

    supervisor’s approval.

    This is a non-exempt position, eligible to receive overtime in accordance with the Fair Labor

    Standards Act (FLSA). This position may be subject to overtime during high peak times, etc. as

    directed and approved by the supervisor.

    Required Education and Experience:

  • Bachelor’s degree or an equivalent combination of education, training, and or experience.
  • 2-3 years of prior relevant experience.

    Preferred Qualifications:

  • Experience in conference services, catering, or event operations within a full-service hotel or resort environment strongly preferred.
  • In-depth knowledge of hotel operations, including banquet, catering, lodging, and front-of house coordination.
  • General knowledge of Colonial Williamsburg’s mission, venues, and historical significance.
  • Experience with event management software (e.g., Opera and Prismm) is strongly preferred.

    Key Skills / Competencies:

  • Advanced knowledge of Hospitality Management, Business Administration, or a related field.
  • Excellent communication skills, both verbal and written, with the ability to interact professionally with clients, vendors, and internal stakeholders.
  • Strong organizational and time-management skills, with the ability to manage multiple projects and deadlines simultaneously.
  • Proven ability to work independently with minimal supervision, as well as collaboratively within a cross-functional team environment.
  • Ability to perform under pressure in a fast-paced, client-facing role while maintaining attention to detail and service excellence.
  • High level of professionalism, adaptability, and problem-solving skills in a dynamic, guest focused environment.
  • Proficiency in Microsoft Office Suite, especially Excel, Word, and Outlook for event documentation, communication, and tracking.
  • Familiarity with Microsoft Teams or similar platforms for internal communication and collaboration.

    Physical and Environmental Demands:

  • Ability to stand and walk for extended periods during event setups, site tours, and on-site event execution.
  • Frequent movement between resort venues, both indoor and outdoor, in varying weather conditions.
  • Ability to lift, carry, or move items up to 25 pounds (e.g., event materials, setup documents, signage).
  • Comfortable navigating stairs, historic buildings, and uneven surfaces throughout Colonial Williamsburg properties.
  • Must be able to remain in a stationary position for periods of time while working on a computer or handling administrative tasks.

    Typical Work Schedule:

    • This is a full-time position, typically scheduled for 40 hours per week.
    • Standard work hours are generally 8:30 a.m. to 5:00 p.m., Monday through Friday.
    • Due to the nature of group meetings and events, this position may require occasional evening and weekend hours based on event schedules and business needs.
    • Schedule adjustments and overtime are coordinated in advance with supervisory approval

    Equal Opportunity Employer

    This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

    • Publié Le 11 Mars 2026

    À propos de Williamsburg Lodge

    Immerse yourself in the charm and history of Colonial Williamsburg at Williamsburg Lodge, Autograph Collection. Situated in the heart of the historic district, our hotel blends Southern elegance with modern comforts for a homelike feel. Drawing from the time of Colonial Williamsburg, our accommodations offer Chippendale fretwork and unique furnishings. This 18th-century style blends harmoniously with modern amenities including complimentary high-speed Wi-Fi, mini-refrigerators, and flat-panel TVs with premium movie channels. 

    We are just minutes from historic tours and exhibits of Colonial Williamsburg, Jamestown, Yorktown and Busch Gardens. We hope to welcome you to Colonial Williamsburg very soon

    À propos de Crescent Hotels & Resorts

    Working Here

    Founded in 2001 by CEO Michael George, Crescent Hotels & Resorts lives in the belief that your drive to be the best is the force which has made Crescent Hotels & Resorts the Hotel Operator and Employer of Choice.Meet several of our associates and hear their story. With thousands of associates at Crescent, we make every day one of adventure where you can make a difference.

    We Know Benefits 

    Dedicated, satisfied, and engaged associates are the key to our continued success. 

    At Crescent Hotels & Resorts, we strive for innovative ways to enhance our comprehensive selection of benefit offerings. Crescent associates working as few as 24 hours a week are eligible for our extensive menu of benefit programs.

    Crescent's benefits offerings include:

    • Healthcare insurance and prescription drug coverage
    • Dental insurance
    • Vision insurance
    • Flexible/dependent-care spending accounts
    • Life insurance and supplemental life insurance
    • Short/long-term disability insurance
    • Domestic Partner coverage
    • Employee Assistance Program
    • 401(k) with employer matching
    • Paid holidays, vacation, and personal time off
    • Tuition reimbursement program
    • Discounted hotel rooms for associates and family

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