Host

Description

WAGE: $22.36 (+Tips)

AVAILABILITY NEEDED: Friday & Saturday Mandatory, all other days flexible.

Host position is responsible for welcoming, seating guests and coordinating the activities in the restaurant to service our guests. Clear and reset tables; courteously and efficiently support servers with Guest needs; service and maintain the dining area.

JOB REQUIREMENTS:

• High School Graduate or equivalent
• 6 months of Host experience preferred; experience working in a hotel a plus
• 1-2 years of customer service experience required
• Must be at least 21 years of age
• Washington Food Handler Card
• MAST Certification

JOB DUTIES:

• Walk around your complete area and make sure it is ready for service. Tables, chairs, table bases, floor, windows, etc. are clean and acceptable for guests.
• Check computer for guest reservations for day/evening. Check phone messages.
• Have menus prepared. Ensure all menus are accurate, free of spots or stains.
• Responsible for all guest service to include, but not limited to:
• Welcome and greet guests in our restaurant. The host must make eye contact, smile, speak directly to the guest and engage in a kind, friendly conversation.
• Answering phones within 3 rings. Remember to answer with a smile. Be sure to provide the necessary information and support to the guest and make a reservation if required.
• Determine guest preference for seating (i.e. inside, outside, booth?) Create a wait list when needed.
• Ensure equitable seating for scheduled service staff. Be fair and consistent.
• Check reservations and private parties for proper coordination and accommodation in the restaurant.
• Check Tok to ensure all reservations are coordinated.
• Coordinate seating arrangements to follow proper rotation of sections for each server.
• Open and close checks in Micros, as needed.
• Make sure servers are aware of the guests that have been seated.
• Assist in serving food and beverage to guests in a friendly, attentive manner.
• Anticipate Guests’ needs, respond promptly and acknowledge all Guests, however busy.
• Maintain positive Guest relations at all times.
• Interact in courteous and professional manner with Guests.
• Monitor and maintain cleanliness, sanitation, and organization of assigned station and service areas.
• Enforce in a courteous and professional manner the no outside liquor/beverage policy for all public areas of the hotel.
• Assist with opening and closing duties as needed.
• Follow supervisor’s instructions.
• Be a team player.
• Assist in other departments as needed.
• Assist in bussing tables as needed, however do not neglect the host area.
• Ensure that all stations are covered during breaks.
• Complete other duties as assigned by management.
• Follow all operational procedures, i.e. clocking in/out, taking and reporting breaks, checking schedule regularly, complete time-off requests, etc.

BENEFITS:

• 401K Retirement Benefits with 4% match and immediate 100% vesting (Transamerica)
• Commuter – 40% subsidized
• $10 meal credit / per day worked
• Discount Programs/Financial Wellness (Working Advantage)
• Nursing Mothers Programs
• Career Development
• Sick Pay (Seattle PSST)
• Room Discounts with any Marriott Brand Hotel (31 different brands globally)
• Additional Room Discounts for select hotels within portfolio
• Other Travel Discount Programs
• Two pairs of slip resistant shoes a year

Astra Seattle is an Equal Opportunity Employer. All qualified applicants and employees will receive consideration for employment without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability. If you need accommodation for any part of the application process because of a medical condition or disability, please send an email to deanne.shawley@astrahotelseattle.com or call (206) 693-6040 to let us know the nature of your request.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.