Assistant Director of Front Office
The Luxury Collection Hotel Manhattan Midtown
151 West 54th Street
New York,
NY
10019
Job Description
Key Responsibilities:
- Guest Service:
- Oversee guest check-in and check-out processes, ensuring efficiency and accuracy.
- Resolve guest complaints and issues promptly and professionally.
- Maintain a high level of guest satisfaction and loyalty.
- Team Management:
- Supervise and train front office staff, including receptionists, bellhops, and concierge.
- Create and maintain a positive and productive work environment.
- Manage staff schedules and ensure adequate coverage.
- Operations Management:
- Monitor daily operations and identify areas for improvement.
- Ensure compliance with hotel policies and procedures.
- Assist with the implementation of new systems and procedures.
- Revenue Management:
- Assist with revenue management strategies, including room rate optimization and yield management.
- Monitor occupancy rates and average daily rates.
- Administrative Tasks:
- Prepare reports and analyze key performance indicators.
- Assist with budgeting and forecasting.
- Handle administrative tasks, such as payroll, scheduling, and inventory control.
Qualifications:
- Proven experience in a hotel front office management role.
- Strong leadership and supervisory skills.
- Excellent communication and interpersonal skills.
- Proficiency in hotel property management systems (PMS).
- Knowledge of revenue management principles.
- Ability to work flexible hours, including weekends and holidays.
À propos de The Luxury Collection Hotel Manhattan Midtown
The Luxury Collection Hotel Manhattan Midtown is your home away from home on 54th Street. Explore the best if New York City just steps from the front doors of our luxury hotel, including Central Park, Carnegie Hall, The Museum of Modern Art (MoMA), and Radio City Music Hall. Our 562 suites offer a refined, residential experience - Complete with striking city views and up to 2.700 square feet of private accommodations. Epicurean delights await at Dabble our lobby-level restaurant enjoyed by hotel guests and New Yorkers alike.
Join a team where excellence is the baseline, and career progression is the goal. Working at the Luxury Collection - Midtown places you at the intersection of global prestige and local expertise. We offer more than a role; we offer a path toward leadership within one of New York's most distinguished hotels.
Values
Integrity, Collaboration, Passion
We understand that our people are the hallmark of our success. Our people are the most important assets we have. We are committed to developing talent and building high performance leadership. We understand that the sum of our collective talents and efforts helps us achieve greater results and thrive. Together is how we succeed.
Benefits
At The Luxury Collection - Midtown, we value our Team Members and are committed to providing comprehensive and competitive benefits package.
À propos de Northwood Hospitality
Founded in 2006, Northwood Hospitality (NWH) has established itself as a leading boutique operator with a true understanding of value creation. Our high-touch management philosophy focuses on providing a collaborative and hands-on approach with each hotel team. We rely on real-time operating data to drive both strategies and revenues.
People are our Passion
Our team members, guests, partners and our communities are our passion. We take a people-first approach to learning & developing, ensuring our team members have the skills and tools to succeed.
Our Purpose
Our purpose is to create and nurture an environment that ignites our team members passions; we provide the tools & mentoring to empower them and foster a sense of belonging.
Our Mission
Our mission is to maximize asset value creation and performance.
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