Photo of Residence Inn Big Sky/The Wilson Hotel, Big Sky, MT

Rooms Division Manager

Residence Inn Big Sky/The Wilson Hotel

145 Town Center Avenue
Big Sky, MT 59716

Séjour Prolongé
Géré par HHM Hotels
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Compensation: 60 000 $ à 70 000 $ par année, Temps plein

Opportunity: Rooms Division Manager

Manage front office, housekeeping and guest shuttle operations in accordance with established guest service and sustainability standards.

Potential Career Path

Assistant General Manager – General Manager

Essential Job Functions

  • Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
  • Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
  • Monitor front office financial operations and ensure compliance with accounting controls and procedures.
  • Resolve customer complaints, and anticipate potential problems by reviewing and monitoring operational issues, business flow and associate performance.
  • Develop, implement and monitor daily, weekly, monthly, and annual department-wide budgets and forecasts. Review, submit for approval, and order capital budget items as required.
  • Supervise all guest services department supervisors along with shuttle operations.
  • Interact with the sales staff to discuss and implement sales strategies to continually improve occupancy levels and revenues.
  • Oversee vendor, third party personnel contracts and third party laundry services throughout the hotel.
  • Monitor occupancy of guest room space to ensure most efficient use and minimize overbooking.
  • Conduct daily pre-shift meetings when in absence of housekeeping supervisor or inspector to effectively communicate to and celebrate with the housekeeping staff.
  • Comply with HHM internal audit standards pertaining to key control and risk management areas (I.E. lost and found, key control, and guest room safety).
  • Oversee and ensure internal audit standards are met.
  • Take inventory and submit periodic inventory orders to ensure supplies are purchased in a timely manner.
  • Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies.
  • Follow sustainability guidelines and practices related to HHM’s EarthView program.
  • Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
  • Perform other duties as requested by management.

Position Requirements

  • Associate’s or Bachelor’s degree preferred.
  • 2 to 5 years related experience.

Work Environment and Context

  • Work schedule varies and may include working on holidays and weekends.
  • Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
Publié Le 17 Mars 2026

À propos de Residence Inn Big Sky/The Wilson Hotel

Experience Your Unforgettable Big Sky Mountain Getaway!

Welcome To Residence Inn Big Sky/ The Wilson Hotel

An unforgettable adventure awaits at the newest hotel in Big Sky, Montana. At The Wilson, discover there’s more than wide open skies that give our village our name. Step outside our doors and instantly live like a local with activities for all seasons. You’ll be walking distance to local shops, unique restaurants and bars in Big Sky’s charming Town Center. Get a new perspective by hopping on one of our customized Townie bikes. Take advantage of our complimentary hot breakfast on your way to the Biggest Skiing in America or World Class Blue Ribbon Trout Fishing. It’s easy to hit the slopes or explore hiking trails with our complimentary shuttle. After a full day of exploration, it's then all about the Après at our hotel's Copper Whisky Bar and Grill. Gather with friends for a dip in the heated pool or hot tub with stunning views of Lone Peak Mountain in the distance. No need to leave your pup at home as they are always welcome to join the family on your Montana vacation. 

À propos de HHM Hotels

An Industry Leader in Hospitality

HHM Hotels is the preferred operator to many sophisticated and institutional owners of hotel real estate, including public and private owners, across the United States and Canada. We are known for consistent outperformance in operating results, the stability of our managed portfolio and operating teams, and our unrelenting focus on people, processes, and technology. HHM Hotels is tireless in delivering results and working closely with our owners across a portfolio of 240 hotels and over $2BN in managed revenues in the United States and Canada.

MANAGEMENT

For the past 30 years, HHM Hotels has focused on building out specific and differentiated capabilities and technology to serve our owners and drive industry-leading results in the areas of revenue generation, cost management, service delivery, and associate development and retention. In particular, we have focused on developing proprietary data, processes, and business systems to drive advantage and maintain our unwavering focus on results across every aspect of our managed hotels.

INVESTMENT

HHM Hotels has a highly active and productive investment team that seeks to leverage our operating capabilities and market knowledge to source, underwrite, and introduce deals to our stable of industry-leading investment partners. We have helped put together dozens of related deals and focus carefully on potential operational efficiencies, brand or market repositioning opportunities, and other ways that we can find value through our extensive market knowledge, operating capabilities, and in-house legal, asset management, and risk management teams.

BRAND POSITIONING

Our experience with branded and independent hotels allows us to quickly determine the brand positioning within a local market to ensure the highest operational profitability. We understand the demands of hotel openings and rebranding because we’ve been on the ground to lead them, from Forbes Five-Star property openings and global product launches to corporate rebranding projects around the world.

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