General Manager

Description

Crescent Hotels & Resorts is seeking an experienced Hotel General Manager to lead 33 Hotel, NYC Seaport—an intimate, design-forward luxury retreat in Lower Manhattan.

Located in the heart of the historic Seaport District, 33 Hotel offers a refined urban escape where modern sophistication meets New York City energy. With thoughtfully curated experiences, elevated service, and a strong sense of place, this 66-room hotel delivers a personalized guest journey that reflects the vibrancy of downtown Manhattan.

Managed by Crescent Hotels & Resorts, 33 Hotel is part of Crescent’s Latitudes Collection—a portfolio of independent, lifestyle-driven hotels that celebrate individuality, creativity, and immersive guest experiences. Our associates are offered competitive compensation, comprehensive benefits, and opportunities to grow within a dynamic and people-first organization. At Crescent, we believe our success begins with our people. We empower our associates to bring their passion, creativity, and individuality to work every day—creating exceptional experiences for our guests and each other. As you grow, so does Crescent. We foster a culture where you can be your authentic self, where your contributions are celebrated, and where your career journey is supported. From health & wellness programs to best-in-class learning and development, we are committed to helping you thrive. You Belong. We Care. Shine Bright.

We are committed to providing you with:

• Excellent compensation package with an annual salary range of $165,000 – $170,000
• Operational incentive plan eligibility
• Comprehensive benefits package for eligible associates & family members
• 401(k) matching program for eligible associates
• Travel and lodging discounts at Crescent-managed properties across North America

What will you be doing?

• Lead and inspire a guest-centric, service-driven culture that reflects the elevated, personalized experience of a luxury lifestyle hotel.
• Champion a clear vision that motivates associates to deliver exceptional service, ensuring consistent excellence in product quality, guest satisfaction, and financial performance.
• Oversee all operational and administrative functions, including analyzing reports on occupancy, revenue, and financial performance to drive strategic decisions.
• Maximize profitability through effective business planning, budgeting, forecasting, and cost control while maintaining the integrity of the guest experience.
• Recruit, develop, and lead a high-performing leadership team; provide coaching, performance management, and succession planning.
• Foster open communication, accountability, and collaboration across all departments.
• Represent the hotel within the local community and NYC market, building strong relationships and enhancing the hotel’s presence in the Seaport District.
• Engage with guests, clients, and partners to promote the hotel and create meaningful connections.
• Conduct regular property walkthroughs to ensure exceptional standards in cleanliness, maintenance, and overall presentation.
• Partner with People & Culture to appropriately address associate relations in alignment with Crescent values and policies.
• Participate in corporate initiatives, meetings, and committees as needed.
• Perform other duties as assigned.

Qualifications & Experience:

• Minimum of 5 years of Senior Hotel Leadership required
• Minimum of 3 years of experience in a full-service hotel required
• Experience in lifestyle, luxury, or boutique hotel environments required
• Experience overseeing Food & Beverage in a hotel or standalone setting
• Strong financial acumen with working knowledge of accounting and operational metrics
• Proven leadership skills with the ability to inspire, develop, and retain top talent
• Excellent communication skills with fluency in English (written and verbal)

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.