Spearhead Hospitality is a Chicago based boutique hospitality management company with a portfolio that includes the Robey Hotel, Canal Street Eatery & Market, Caché 310 and the Valedor with a potential of additional properties under management.
Front Desk Lead
The Robey Chicago
2018 West North Ave
Chicago,
IL
60647
Hotel de 89 Chambres
Géré par
Spearhead Hospitality, LLC
Medical, Dental, Vision, PTO (Vacation & Sick), Employee Discounts
Compensation: 26,00 $ à 27,00 $ l'heure,
Temps plein
Rotating Shifts
***THIS ROLE IS LOCATED at one of our Portfolio locations***
Robey Hotel
2018 W. North Avenue
Chicago, IL 60647
Position Overview
The Front Desk Lead supports the Front Office Manager in overseeing daily front desk operations. They serve as the shift point-of-contact, providing guidance to front desk agents and ensuring a seamless guest experience. The role balances supervisory responsibilities with direct guest service duties.
Key Responsibilities
Guest Service Excellence
• Serve as first escalation point for guest concerns, billing issues, and service recovery.
• Monitor VIP arrivals, departures, and special requests; ensure proper follow-up.
• Support agents with complex check-in/check-out procedures.
Team Leadership
• Act as shift supervisor, ensuring staffing levels and task assignments are clear.
• Coach and mentor front desk agents, providing real-time feedback.
• Lead pre-shift huddles to communicate updates, goals, and VIP notes.
Operational Oversight
• Verify shift handover documentation is completed accurately and on time.
• Coordinate with housekeeping and engineering for urgent guest needs.
• Ensure cash handling, key control, and system usage follow property policies.
• Ensure OPERA shift closure cashier and inform of any open folios to Front Office Manager.
Communication & Reporting
• Relay important shift notes and issues to the Front Office Manager.
• Track recurring guest complaints or operational challenges for follow-up.
• Assist with scheduling input, time-off requests, or training needs.
Expectations & Standards
• Lead by example with professional appearance, punctuality, and service etiquette.
• Foster teamwork, accountability, and a positive work environment.
• Uphold The Robey standards of service, culture, and guest experience.
• Proactively resolve issues before escalating to management.
WE ARE AN EQUAL OPPORTUNITY EMPLOYER. WE DO NOT DISCRIMINATE WITH REGARD TO RACE, SEX, SEXUAL ORIENTATION, SEXUAL PREFERENCE, COLOR, NATIONAL ORIGIN, CITIZENSHIP, HANDICAP OR DISABILITY, AGE, VETERAN STATUS, MARITAL STATUS, PREGNANCY OR PREGNANCY RELATED MEDICAL CONDITIONS, OR ANY OTHER CATEGORY PROTECTED BY LAW IN REGARD TO ANY EMPLOYMENT DECISIONS.
Publié Le 27 Mars 2026
À propos de The Robey Chicago
WELCOME TO THE ROBEY
Perched high above the big intersection of Damen, Milwaukee and North Avenues in an Art Deco masterpiece formerly known as the Northwest Tower—stretching 203-feet tall and the only skyscraper for miles—The Robey captures the storied spirit of Chicago: a bustling, ever-changing, big-shouldered town.
Taking its name from Robey Street – the north-south artery that would become Damen Avenue - it was our objective from the start to honor this skyscraper’s renowned past while bringing a fresh, new perspective to our 89 room hotel.
Originally designed as an office building in 1929 by the firm of Perkins, Chatten, & Hammond, each of the hotel's rooms, lobby and roof spaces were transformed by Belgian design duo Nicolas Schuybroek Architects and Marc Merckx Interiors.
We began by combining two historic buildings with two very distinct styles: the first, designed as an office building in 1929 by the firm of Perkins, Chatten, & Hammond, contains Tower Rooms, as well as a lobby and roof spaces—each transformed into understated elegance by Belgian design duo Nicolas Schuybroek Architects and Marc Merckx Interiors. In addition, we offer 20 multi-bed Annex Loft rooms and a multifunctional hall in the adjoining former Hollander Fireproof Warehouse built in 1905, an industrial-style space infused with boutique finishes and custom-designed furniture brought to life by DELORDINAIRE architects.
With 180-degree views of the city skyline, including tree-lined streets and the steel girders of L train stops, we welcome you to experience Chicago in a completely new context: where today's design meets yesterday's daring, with a little something always happening at night.
À propos de Spearhead Hospitality, LLC
Spearhead Hospitality, LLC Manages The Robey Chicago, Getaway Hostel, Canal St. Eatery & Market and Valedor.
Other Job Openings
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Front Desk Lead
26,00 $ à 27,00 $ l'heure -
Front Desk Agent
21,00 $ à 22,00 $ l'heure