Operations Manager
Marriott Columbus OSU
3100 Olentangy River Road
Columbus,
OH
43202
Description
Concord Hospitality is seeking a motivated and results-driven Operations Manager to oversee hotel operations and ensure outstanding guest satisfaction. This role partners with department heads to align daily operations with brand strategy, drive financial performance, and foster a culture of service excellence.
As a Concord Leader you will be responsible to:
- Inspire greatness in your team.
- Encourage and support team members to reach their full potential.
- Create a work environment that is a Great Place to Work for all.
- Lead with integrity, transparency, respect, and professionalism.
- Care for your team and their families.
Responsibilities:
- Oversee daily Rooms and Food & Beverage operations, ensuring alignment with brand standards.
- Monitor guest satisfaction, analyze service issues, and implement action plans for continuous improvement.
- Partner with department leaders to develop and execute operational strategies.
- Review financial reports, monitor performance against budget, and manage expenses.
- Coach teams on occupancy, rate, labor, and controllable costs to achieve financial goals.
- Ensure compliance with policies, procedures, and brand initiatives.
- Respond to guest concerns with professionalism and stay visible to build guest relationships.
- Foster a positive, service-driven culture through communication, coaching, and recognition.
- Conduct performance reviews, training, and professional development for associates.
- Promote fairness, equity, and engagement through open communication and feedback.
- Support hotel leadership in achieving operational goals and championing change initiatives.
Qualifications:
- Proven hotel operations experience in Rooms or Food & Beverage leadership.
- Strong financial acumen with ability to analyze budgets, reports, and performance metrics.
- Excellent leadership, coaching, and communication skills.
- Demonstrated ability to build guest relationships and deliver exceptional service.
- Organized, detail-oriented, and results-driven.
Benefits (Full-Time Associates Only):
- Competitive wages
- Comprehensive medical, dental, vision, life, and disability insurance
- 401(k) with company match
- Tuition assistance
- Discounted hotel stays
- Extensive training and career development opportunities
- Performance-based bonus eligibility
Why Concord?
Our culture is built on our five Cornerstones: Quality, Integrity, Community, Profitability, and Fun. We provide a supportive, inclusive, and rewarding workplace where associates are valued, trained, and given opportunities to grow.
We are an equal opportunity employer and strongly support diversity and inclusion through our mission to be a “Great Place to Work for All.”
We are Concord!
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
À propos de Marriott Columbus OSU
Marriott Columbus University Area
Experience the new Marriott Columbus University Area hotel, a luxury hotel that's perfect for both the business and leisure traveler. Ideally located within minutes of The Ohio State University, our OSU hotel is convenient to all the action and activities at Jerome Schottenstein Center, Ohio Stadium and the Ohio State University campus. Deluxe guest rooms seamlessly blend comfort and function with signature bedding and modern amenities. For the ultimate luxury, reserve the upgraded rooms and services of our exclusive signature M Club Lounge. Grab a bite at our stylish, Moda Restaurant and bar featuring Chef-crafted food focusing on fresh, gourmet options. Or, have our Fresh Bites delivered directly to your room, 24 hours a day. Our premier OSU hotel specializes in large groups, productive executive meetings, memorable sporting events and cherished social occasions. Book your accommodations today and enjoy amenity-filled guest rooms, superb dining, exemplary meeting facilities and our attentive service.
Residence Inn Columbus University Area
Experience our one of a kind Residence Inn by Marriott® Columbus University Area hotel near The Ohio State University. You’ll notice the distinguishing features of this gorgeous Residence Inn with its high-end finishes and artistic styling the moment you step into our new Columbus hotel. Enjoy our spacious, upscale suites with free Wi-Fi, fully equipped kitchens with stainless steel appliances and separate areas for living, working, dining and sleeping. Start your day with healthy and hearty selections at our complimentary breakfast buffet. If you are looking for more, enjoy a meal at the Moda Restaurant and Bar in our adjacent Marriott hotel. Don’t feel like leaving your room? Order from our Fresh Bites menu and we will deliver your meal to you. During downtime, our oversized Fitness Center provides extensive opportunity to keep fit while traveling or unwind in our indoor dipping pool.
https://www.marriott.com/hotels/travel/cmhrn-residence-inn-columbus-university-area/
À propos de Concord Hospitality Enterprises
Careers and Hospitality Job Opportunities with Concord
Concord Hospitality Enterprises Company is an award-winning hotel management and development company. Through the combined efforts of over 4,200 hard working and focused associates, Concord offers a unique blend of entrepreneurship, seasoned experience, innovation and technical excellence. These elements create a company equipped to produce above-standard returns, market sustainability and a partnership well worth investing in.
Since Concord's inception in 1985, our success has been guided by our cornerstones: Quality, Integrity, Community, Profitability and Fun. These cornerstones are the indispensible and fundamental basis of our daily actions. Our commitment to these cornerstones has led us to be recognized as the respected hospitality company that we are.
Concord is one of North America's largest hotel management and hotel development companies. Concord's passion for success has resulted in over twenty years of proven results as a hotel owner, manager, and developer of mid market and first class hotel properties. Concord's goal is to create value for its partners and associates by leveraging its operations, development, sales & marketing, technology, accounting, and management skills over its growing portfolio of first-class business hotels.
Concord has experienced sustained growth of a remarkable 35% annually for three years in a row and with over half a billion in new hotel projects in the pipeline, that number is projected to increase noticeably. Additionally, Concord is expanding its portfolio through third party management contracts with leading brand partners such as Marriott, Hilton, Starwood, Choice and Intercontinental Hotels. These growth opportunities have presented themselves to Concord based on our strong relationships with investment partners.
