Photo of Grand Hyatt Nashville, Nashville, TN

lou/na Concierge

Grand Hyatt Nashville

1000 Broadway
Nashville, TN 37203

Hotel de 591 Chambres
Géré par HM Alpha Hotels & Resorts

Hotel Discounts, Free Parking, and Daily Pay

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Be the First Smile a Guest Remembers at our rooftop- Now Hiring a lou/na Concierge at Grand Hyatt Nashville
Compensation: 15,00 $ l'heure, Temps partiel
PM Shift

The lou/na Concierge creates the first impression of the dining experience by providing a warm and professional welcome to guests. This role ensures smooth seating operations, efficient reservation management, and seamless communication with dining room and kitchen staff to support excellent guest service.

HOW YOU’LL SHAPE THE EXPERIENCE & FUTURE

  • Greet guests upon arrival, escort them to tables, and provide menus.
  • Schedule dining reservations, arrange parties, and coordinate special services for diners.
  • Adjust and resolve guest complaints as directed by a supervisor.
  • Assign and coordinate tasks for dining room staff to ensure prompt, courteous, and fair service.
  • Inspect serving stations for neatness and cleanliness; requisition linens and supplies as needed.
  • Ensure menus are clean, organized, and presentable.
  • Notify servers of new tables and communicate with line cooks on large party arrivals.
  • Train and mentor dining room employees as needed, including scheduling work hours and maintaining time records.
  • Assist in planning menus, preparing beverages, and expediting food orders when necessary.
  • Handle end-of-shift responsibilities such as totaling receipts, clearing the register, and collecting payments.
  • Other duties as assigned.

KEY STRENGTHS FOR SUCCESS

  • Strong interpersonal and communication skills with a guest-first approach.
  • Ability to multitask and manage seating flow during peak times.
  • Detail-oriented with a focus on cleanliness, organization, and presentation.
  • Team-oriented with the ability to support and coordinate dining room staff.
  • Professional demeanor and problem-solving skills to handle guest concerns.

PROFESSIONAL EXPERIENCE

  • Previous hospitality or guest service experience preferred.
  • Experience in dining room operations or customer service roles is a plus.

ACADEMIC BACKGROUND

  • High School Diploma or equivalent required.

Benefits

  • Medical, dental, and vision (HSA available)
  • Company-paid disability & life insurance
  • Employee Assistance Program
  • Supplemental benefits
  • 401(k) with match
  • Employee discounts
  • Paid vacation & sick time

Pay Rate: $15.00/hour

Requirements

Successful completion of a background check is required prior to employment.

Publié Le 3 Avril 2026

À propos de Grand Hyatt Nashville

Immerse Yourself in Luxury at Our Downtown Nashville Hotel on Broadway

Stay in the middle of the action at Grand Hyatt Nashville, your downtown upscale retreat. Within walking distance of The Gulch and Midtown, our Broadway hotel features one of the highest outdoor rooftop bars in Music City, a rooftop pool, a spa and seven food and beverage experiences.

Get a good night’s rest in one of our 591 rooms, including 53 suites at Grand Hyatt Nashville. Experience downtown Nashville right outside our hotel’s doorstep, then retreat to upscale comfort. With hardwood floors and floor-to-ceiling windows, our rooms come with the thoughtful amenities you expect, like 55-inch flat-screen TVs—and a few luxurious touches, including blackout curtains and BALMAIN® bath amenities. Craving more space? Opt for a suite offering more room, a living area for you to spread out and access to our signature Grand Club® during your stay.

Take your pick from seven incredible dining establishments. At Grand Hyatt Nashville, you’ll find no shortage of diverse eateries with local fare to nosh on.

Voted the Best New Hotel in North America by M.I.C.E., Grand Hyatt Nashville is centrally located on world-renowned Broadway with easy access to transportation within the metropolitan area. Our event and meeting spaces are the third largest in downtown Nashville, featuring breathtaking design and architecture, and a variety of indoor and outdoor venue options, as well as dedicated catering, event planning, and audiovisual teams.

Downtown Nashville is the place to be for live music, authentic Southern eats and a rocking good time no matter where you go. Grand Hyatt Nashville puts you in the heart of it all, with a Broadway location that’s walking distance to The Gulch, Ryman Auditorium and Music City’s top entertainment, sports and shopping destinations.

À propos de HM Alpha Hotels & Resorts

Welcome to HM Alpha Hotels & Resorts! We are an Owner Operator specializing in the management of branded Luxury and Upscale Hotels and Resorts in destination-driven markets, including: Houston, New Orleans, Los Angeles, San Diego, Nashville, Indianapolis, Raleigh, Scottsdale, and Charlotte.

We unite under core values like integrity, teamwork, loyalty and compassion to make a difference daily. Our commitment is towards a respectful, diverse workplace where every voice is valued. We're not just a team; we're family offering competitive benefits and embodying true hospitality, bridging cultures and communities.

Join us in creating a vibrant future, where excellence in service and the joy of belonging pave the way for a universal language of hospitality at HM Alpha Hotels & Resorts.

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