Front Desk Agent
The Westin Huntsville
6800 Governors West, NW
Huntsville,
AL
35806
Description
As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:
- Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
- Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
- Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
- Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
- Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
- Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
- Receive, input, retrieve and relay messages to guests
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
À propos de The Westin Huntsville
Elevate your stay at our luxury hotel in Huntsville, AL
Soar above it all at The Westin Huntsville. We offer convenient access to several of the city's most beloved attractions, such as Huntsville Botanical Garden and the U.S. Space & Rocket Center. If exploring the city isn't on your agenda, withdraw into the spacious accommodations of our hotel near Huntsville, AL, which include complimentary Wi-Fi, pillowtop mattresses and marble bathrooms. Visit Sage Grille, our on-site restaurant, when you want a delicious meal without ever having to leave the comfort of our dog-friendly hotel in Huntsville, AL. Stay active during your trip by taking a lap in our heated, indoor/outdoor pool, or lifting weights in our 24-hour fitness center, featuring free weights and cardio equipment. Before you call it a night, enjoy a nightcap from Sage Bar to help you relax after a taxing day. Whether traveling for business or leisure, The Westin Huntsville is thoughtfully designed from the ground up to empower your stay
À propos de Crescent Hotels & Resorts
Working Here
Founded in 2001 by CEO Michael George, Crescent Hotels & Resorts lives in the belief that your drive to be the best is the force which has made Crescent Hotels & Resorts the Hotel Operator and Employer of Choice.Meet several of our associates and hear their story. With thousands of associates at Crescent, we make every day one of adventure where you can make a difference.
We Know Benefits
Dedicated, satisfied, and engaged associates are the key to our continued success.
At Crescent Hotels & Resorts, we strive for innovative ways to enhance our comprehensive selection of benefit offerings. Crescent associates working as few as 24 hours a week are eligible for our extensive menu of benefit programs.
Crescent's benefits offerings include:
- Healthcare insurance and prescription drug coverage
- Dental insurance
- Vision insurance
- Flexible/dependent-care spending accounts
- Life insurance and supplemental life insurance
- Short/long-term disability insurance
- Domestic Partner coverage
- Employee Assistance Program
- 401(k) with employer matching
- Paid holidays, vacation, and personal time off
- Tuition reimbursement program
- Discounted hotel rooms for associates and family
