Stadium Tours Manager
Delaware North at London Stadium - Queen Elizabeth Olympic Park
E20 2ST
Stratford England
United Kingdom
The opportunity
Delaware North UK is hiring a full-time Head of Tours to lead our team at London Stadium in Stratford, East London. In this electric environment, you thrive shaping the future of hospitality. As Tours Manager, you will be continuously developing and driving tours offerings at London Stadium, taking initiative on big scale projects, while also inducting, training, and developing the tours team members. If you are the driven Head of Tours we are looking for, ready to manage a collaborative and enthusiastic team, take a shot at your career with us. Apply today to join our valued team at this incredible venue.
What we offer
Lofty goals? We have them too. At Delaware North UK, we like a challenge, and talent and hard work are rewarded. Here, you’ll find yourself working at the coolest venues with some of the best team members. We’re looking to create the future of hospitality, so if you’re ready to take the next step, score your next career goal with us and see why Delaware North is your best move yet. As our team member, you’ll receive:
- A generous 33-day holiday allowance (including bank holidays)
- Favourable pension contributions
- Experience in a dynamic workplace with our most exciting year ahead hosting major sporting events and concerts in 2026, including West Ham United in Premier League and FA Cup football, UK Athletics Meet, with musical icons Metallica, and Take That, taking the stage, and more!
Help us delight the world by applying today.
What will you do?
- Develop and execute strategies to drive sales, providing clear targets and objectives to maximise revenue and profit, using innovative ideas and networking to grow opportunities
- Manage, brief, and organise tasks for tours team members to maximise time efficiency, using additional resources as appropriate
- Support team member development plans to develop skills and growth within the department, while implementing training programmes for tours, and meetings and events teams
- Communicate clearly and consistently with internal and external departments and business, promoting understanding and commitment
- Ensure the operation complies with current health and safety, fire regulations, licensing laws, and trading standards, maintaining Delaware North’s policies and standards of excellence
More about you
- 3+ years’ experience, including sales management or business development
- No degree required
- Experience building and executing successful sales campaigns leading to business growth, and communicating with multiple stakeholders
- Strong written and verbal communication, sales, leadership, people management, planning and organising skills
- IT literate, with experience in effective database management
À propos de Delaware North at London Stadium - Queen Elizabeth Olympic Park
Who we are
Home to the Hammers and UK Athletics, London Stadium is no stranger to presenting word-class events, with Delaware North managing the hospitality services of the 60 – 80,000 seated stadia since 2015. As one of the UK’s most iconic sports and entertainment venues, London Stadium has hosted incredible events, with Delaware North team members making countless connections, leaving lasting impressions on guests. From its start as hosting the 2012 Summer Olympics, London Stadium has grown to hold a vibrant portfolio of world-class sporting events, from holding Europe’s first MLB Series, games from the IRB 2015 Rugby World Cup, to a range of Athletics events with the annual IAAF Diamond League, and hosting both the London 2017 World Athletics Championships and 2017 World Para Athletics Championships, the first location to ever hold both events in the same year.
There have been many exceptional music events taking stage at London Stadium, with this year being no different, showcasing a show-stopping night with San Fender, with a homecoming performance from East London giants, Iron Maiden in 2025. There is never a dull moment at London Stadium, so if you want to earn new fans every day, apply to join our team.
Our business is all about people, and that includes you. At Delaware North, you’re not just part of a team — you’re part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success.
Who says you can’t love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you’re interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we’re invested in helping you achieve your career goals.
Together, we’re shaping the future of hospitality — come grow with us!
À propos de Delaware North
Our business is all about people, and that includes you. At Delaware North, you’re not just part of a team — you’re part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success.
Who says you can’t love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you’re interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we’re invested in helping you achieve your career goals.
Together, we’re shaping the future of hospitality — come grow with us!
Delaware North, along with its subsidiaries, is an equal opportunity employer, showcasing job opportunities and considering applicants for all positions without regard to race, color, religion, sex, gender identity, national origin, age, disability, protected veteran status, sexual orientation, or any other legally protected status.
