Bartender - Outlet #1

Description

The Bartender will be responsible to take food and beverage orders; courteously and efficiently serve food and beverages to Guests; collect payments; assist in maintenance of bar area; make drinks for Restaurant food servers and cocktail servers.

COMPENSATION

$‎30.50 per hour

JOB DUTIES

• Complete opening duties as assigned, including the following:
  • Check quality and quantity of all bar stock and supplies using checklist.
  • Requisition all necessary supplies and transport from storeroom to bar.
  • Set bar according to service standards.
  • Set up all condiments (garnishes, juices, etc.) and beverages according to standards.
  • Prepare all fresh fruit garnishes according to service standards.
  • Ensure a sufficient supply of all flatware, glassware, and chinaware for service.
  • Ensure cleanliness and condition of assigned station and service areas.
  • Set upside stations with supplies and equipment.
• Seat guests and answer phones. This is a duty of all restaurant associates. Use guest name when possible.
• Guests should be greeted within one minute of being seated.
• Coordinate with other servers and bus help to be sure that someone is present on restaurant floor at all times.
• Provide customer with utensils necessary to have an exceptional dining experience at the bar. Dining at the bar is no excuse to give different service than those guests dining at tables.
• Know the food and beverage menu thoroughly. Be able to explain to guests how every menu item is prepared. Be knowledgeable about daily specials, specials at the bar, happy hour, etc.
• Take Guests’ food and beverage orders, utilizing suggestive selling techniques.
• Have full understanding of Micros system. Order items as noted in the system.
• Record orders of Guests into the point-of-sale system and receive payment following service procedures.
• Adhere to payment, cash handling and credit policies.
• Make and serve alcoholic beverages for Guests, cocktail and food servers in accordance with service standards.
• Know the procedures to tableside wine service (opening bottles, appropriate glassware, etc.) and cocktail service. Carry a wine key at all times.
• PCI Complaint
• Retrieve food orders from kitchen in the absence of a server.
• Anticipate Guests’ needs, respond promptly and acknowledge all Guests, however busy.
• Mark your tables. If a guest orders a steak, place the steak knife. If they order soup, place a soup spoon.
• Monitor and maintain cleanliness, sanitation, and organization of assigned station and service areas.
• Bus and set tables, as needed. Do not wait for your busser.
• Perform buffet setup and breakdown when necessary.
• Assist in Fresh Connection when necessary.
• Make sure servers drinks/wine, etc. are prepared in a timely manner and served properly. Assist servers when needed with the delivery of beverages.
• Collect and report tips at the end of the assigned shift.
• Complete closing duties, such as:
  • Complete all side work.
  • Clean all equipment as assigned.
  • Restock items for next service.
  • Remove all dirty bus pans and all trash.
  • Prepare daily breakage sheet.
• Complete all closing reports as assigned and leave duty after reporting to supervisor or Manager on Duty.
• Must be TIPS certified. Follow TIPS training instruction to ensure guest are of legal drinking age and that guests are drinking responsibly. Be diligent about asking for ID. Do not allow guests under 21 to sit at bar.
• Follow supervisor’s instructions and performs other duties as developed, directed or assigned.
• Conduct inventory at the end of the evening shift. Completing requisition for next day’s liquor/wine. Place the requisition with the empty liquor bottles.

BENEFITS

Medical, dental and vision are offered through the CBA benefit plan.

The Hilton DC National Mall is an Equal Opportunity Employer. All qualified applicants and employees will receive consideration for employment without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability. If you need accommodation for any part of the application process because of a medical condition or disability, please send an email to alesia.green@hiltondcnationalmall.com or call 202-484-1000 to let us know the nature of your request.

Qualifications

Behaviors

• Thought Provoking: Capable of making others think deeply on a subject (Preferred)
• Team Player: Works well as a member of a group (Preferred)
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well (Preferred)

Motivations

• Preferred

  Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals

• Preferred

  Self-Starter: Inspired to perform without outside help

Education

• Technical/other training (Preferred)

Licenses and Certifications

• Preferred

  Food Handler

• Preferred

  Alcohol Training

Skills

• Problem Solving (Novice)
• Teamwork (Novice)
• Organized (Novice)
• Customer Service (Novice)
• Critical Thinking (Novice)
• Decision Making (Novice)
• Detail Oriented (Novice)
• Multi-Tasking (Novice)
• Conflict Resolution (Novice)

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.