Area Group and Events Concierge
Crowne Plaza Crystal City - Washington, D.C.
1480 Crystal Drive
Arlington,
VA
22202
The Group & Meeting Concierge is responsible for, but not limited to the followingduties and activities:
- Provides consistent support at each stage of the “guest journey” (Pre-Arrival, Arrival, In-Room, Meeting/Event, Departure/Follow up)
- Serves as the main point of contact for meeting planners.
- Conducts daily event walk‑throughs.
- Supports revenue optimization and guest satisfaction.
- Communicates client specifications to all department heads to promote proper implementation of client specifications.
- Follow up with clients after functions and network re-booking of any events for future business.
- Inspect assigned functions prior to event to verify they adhere to all client specifications.
- Supports the company’s service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience.
- Executes and supports the company’s customer service standards.
- Provides excellent customer service consistent with the daily service basics of the company.
- Performs other duties, as assigned, to meet business needs
Providing Exceptional Customer Service
- Accountable for customer loyalty and property’s brand standards by delivering service excellence throughout each customer experience.
- Services our customers to grow share of the account.
- Provides excellent customer service consistent with the daily service basics of the brand.
- Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and verifying their satisfaction before and during their program/event.
- Sets a positive example for guest relations.
- Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company.
- Handles guest complaints and disputes following the instant pacification procedures.
- Excellent oral and written communication skills.
- Demonstrates independent problem-solving skills and identify process improvements needed.
- Strong knowledge of Microsoft Office and Excel.
- Strong work ethic and professional focus; High level of integrity and discretion.
- Ability to work extended hours based on business needs, with physically demanding responsibilities such as walking, standing, carrying, and lifting throughout the extended shift. Ability to push, pull, and lift up to 20 pounds on occasional basis.
Education & Experience:
- High school diploma or GED; 3 years’ experience in the sales and marketing, guest services, front desk, or related professional area.
OR
- Bachelor’s degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 1 year experience in the sales and marketing, guest services, or related professional area.
Preferred
- 4-year college degree; previous experience in proactive lead generation in hospitality and sales discipline; knowledge of property-specific business segments (e.g. group, catering, transient); knowledge of the hospitality industry.
À propos de Crowne Plaza Crystal City - Washington, D.C.
Visit the US Capital and Enjoy Washington, DC
Conveniently located at 1480 Crystal Drive, the Crowne Plaza Crystal City- Washington D.C. is just one mile from Ronald Reagan Washington National Airport. Take advantage of our complimentary shuttle from the airport to the hotel and our location, which is just four miles from the National Mall.
Only a minute ride from the hotel, the Crystal City Metro Station provides easy access to Washington D.C.'s most popular landmarks. Visit Arlington National Cemetery, the Lincoln Memorial, Thomas Jefferson Memorial, Vietnam Veterans Memorial, Martin Luther King Jr. Memorial, or one of the Smithsonian Institution's 17 free museums and zoo, including the National Museum of African American History and Culture. Washington sports fans can catch a Nationals game at Nats Park, or a Capitals or Wizards game at Capital One Arena.
Our seven distinct venues totaling 5,800 square feet of indoor event space, including our luxurious and spacious Grand Ballroom, is available for your unique gathering. For a package deal that takes care of your business needs, you can contact our Meetings Director here at the Crowne Plaza Crystal City-Washington D.C..
All of our guest rooms have complimentary Wi-Fi, flat screen TVs, satellite or cable channels, and ergonomic work desks. Take advantage of our well-equipped fitness center or dine in one of our two onsite restaurants. We look forward to welcoming you to the Crowne Plaza during your next stay!
À propos de B.F. Saul Company Hospitality Group
The Hospitality Group operates a portfolio of business class hotels that are branded under agreements with Intercontinental Hotels Group, Marriott International, Leading Hotels of the World, Best Western Hotels & Resorts and Hilton Hotels & Resorts. The properties are fully owned by the B. F. Saul organization and we employ a team of enthusiastic hospitality professionals. Please explore our site and learn about our fine organization, excellent people and the principles that guide our success.
Careers
At B. F. Saul Company Hospitality Group, we understand that the success of our company is a direct result of the dedicated efforts of our hard-working team members. 1,100 hospitality professionals strong and growing, our team members are the perfect example of what happens when pride, passion and drive come together to form One Team!
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