Vice President of Facilities - (Raleigh, NC)

Key Responsibilities

Strategic Leadership

• Develop and execute a portfolio-wide facilities strategy aligned with company growth and hospitality brand standards
• Partner with Operations, Ownership and Brand teams to ensure properties consistently meet or exceed guest expectations
• Lead long-term capital planning, including renovations, property improvement plans (PIPs), and new hotel openings

Property & Facilities Operations

• Oversee maintenance and engineering operations across multiple hotel properties
• Ensure all guest-facing and back-of-house areas are maintained to the highest standards
• Implement preventive maintenance programs to minimize downtime and service disruptions
• Drive consistency in facilities operations across branded and independent properties

Guest Experience Focus

• Ensure facilities directly support a high-quality guest experience (room condition, public areas, amenities, etc.)
• Collaborate with General Managers to resolve facility-related guest issues quickly and effectively
• Monitor and improve metrics tied to guest satisfaction (e.g., cleanliness, maintenance scores, online reviews)

Capital Projects

• Lead execution of capital projects and emergency maintenance issues
• Coordinate with ownership groups, brand representatives, designers, and contractors
• Ensure projects are completed on time, within budget, and with minimal disruption to hotel operations

Financial Oversight

• Identify cost efficiencies without compromising guest experience or brand standards
• Oversee vendor sourcing, contract negotiations, and service level agreements

Compliance & Brand Standards

• Ensure all properties comply with local, state, and federal regulations (safety, fire codes, ADA, environmental, etc.)
• Maintain adherence to franchise or brand standards (e.g., Marriott, Hilton, Hyatt requirements)
• Lead property inspections and audits, addressing deficiencies proactively

Sustainability & Energy Management

• Implement energy efficiency programs to reduce operating costs and environmental impact
• Track and report sustainability metrics across the portfolio
• Introduce smart technologies and green initiatives aligned with hospitality trends

Emergency Preparedness & Risk Management

• Develop and oversee emergency response plans for all properties (weather events, system failures, etc.)
• Ensure readiness for 24/7 operational support in a hospitality environment
• Minimize risk to guests, employees, and assets

Leadership & Team Development

• Lead regional engineering and maintenance teams
• Establish training programs specific to hospitality facilities standards
• Partner with General Managers to ensure alignment between operations and facilities teams
• Foster a culture of service excellence, accountability, and rapid response

Qualifications

Education

• Bachelor’s degree in Engineering, Facilities Management, Hospitality Management, or related field

Experience

• 10+ years of facilities, engineering, or property operations experience within hospitality
• 5+ years in a senior leadership role overseeing multiple hotel properties
• Experience with branded hotels and franchise standards (PIPs, QA audits, etc.) strongly preferred

Skills & Competencies

• Deep understanding of hotel operations and guest service standards
• Expertise in building systems (HVAC, plumbing, electrical) within hospitality environments
• Strong financial and capital planning skills
• Proven experience managing renovations in operating hotels
• Knowledge of brand compliance and franchise relationships
• Excellent leadership, communication, and stakeholder management skills

Key Performance Indicators (KPIs)

• Guest satisfaction scores related to facilities (e.g., cleanliness, maintenance)
• Brand audit and quality assurance scores
• Completion capital projects on time and within budget
• Maintenance response and resolution times
• Energy usage and cost per occupied room
• Preventive maintenance compliance rates

Work Environment

• Frequent travel between hotel properties
• Combination of corporate office and on-site hotel environments
• Availability for emergency response in a 24/7 hospitality setting

Benefits

• Competitive wages
• Medical, dental, and vision insurance
• Life insurance and short/long-term disability options
• 401(k) with company match
• Tuition assistance
• Discounted room rates at Concord-managed hotels
• Training, development, and career advancement opportunities

Why Join Concord?

At Concord Hospitality, we invest in our associates through training and development at all levels. Our “Associate First” culture supports growth, balance, and diversity.

Built on five cornerstones—Quality, Integrity, Community, Profitability, and FUN!—our associates proudly cheer:

“We Are Concord!”

We are an equal opportunity employer committed to diversity and inclusion and strive to be a Great Place to Work for All.

Pay Range: $170,213 - $191,490

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.