Human Resources Manager

ROLE DESCRIPTION

Human Resources Manager

REPORTS TO:  General Manager with a dotted line to Corporate Director of Human Resources

STATUS:            Exempt

JOB SUMMARY:      The Human Resources Manager is responsible for managing all human resources functions at The George & Cavalry Court Hotels. This role partners closely with hotel leadership to support a positive employee experience, ensure compliance with federal and state employment laws, and align property-level HR practices with Valencia Hotel Group standards and culture. The HR Manager serves as a trusted advisor to management and a resource for employees while supporting operational excellence.

Physical Requirements:

• Sitting: Frequently. Standard office furniture.
• Standing/Walking: Occasionally. When conducting training sessions. To transfer documents, files, memos to other parts of the hotel
• Crouching: Occasionally. Place or retrieve items from floor or lower shelves.
• Stooping: Frequently. To place or retrieve files.
• Twisting: Frequently. Conversing with associates and guests, working on computer.
• Handling: Frequently. Typing, computer keyboard, papers, files, phone.
• Grasping: Frequently. Opening doors and drawers.
• Pushing/pulling: Occasionally. 20 lbs - chairs, file drawers, filing systems.
• Lifting/carrying: Occasionally. 10 lbs – dockets, ledgers, binders, data and small tools.

Working Environment:

• Primarily indoors within the hotel environment, with occasional exposure to outdoor conditions.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Lead recruitment, selection, hiring, and onboarding of hourly and management employees.
• Coordinate and facilitate (if needed) new hire orientation and onboarding programs.
• Process and finalize all new hire documentation and HRIS entries in a timely and accurate manner.
• Maintain accurate job descriptions and support performance appraisal processes.
• Foster positive employee relations by ensuring fair, consistent, and compliant application of policies and procedures.
• Maintain and organize associate public areas with the necessary signage of legal compliance as well as posting associate birthdays and anniversaries.  
• Provide guidance and counsel to managers and supervisors on employee relations, performance management, corrective action, and employment law matters.
• Assist department leaders with strategies to reduce turnover and improve employee engagement.
• Administer employee recognition initiatives, milestone celebrations, and charitable activities.
• Promote and support a diverse, equitable, and inclusive workplace in accordance with company values and federal/state guidelines.
• Conduct thorough, timely investigations related to employee complaints, misconduct, harassment, discrimination, or policy violations.
• Administer compensation and benefits programs in alignment with company guidelines.
• Conduct annual wage surveys using market data tools and local benchmarking.
• Support annual wage increases and compensation planning.
• Assist with enrollment, administration, and employee education for all benefit programs, including medical, dental, vision, life insurance, disability, FSA, 401(k), EAP, wellness, and travel assistance programs.
• Process bi-weekly payroll and ensure accuracy, compliance, and confidentiality.
• Ensure compliance with all federal, state, and local employment laws and regulations.
• Maintain required employment records, postings, and reports.
• Administer workers’ compensation claims and coordinate workplace safety initiatives.
• Manage unemployment claims and related documentation.
• Evaluate and coordinate reasonable accommodation for employees with disabilities.
• Support training and development initiatives for management and hourly employees.
• Partner with leadership to identify training needs and support company learning programs.
• Verify that required training is completed for all employees in accordance with company standards and regulatory requirements.
• Track, maintain, and audit training documentation and records to ensure accuracy and compliance.
• Relentlessly promote and reinforce a culture of service excellence.
• Maintain all employee personnel files and applicant records in accordance with retention requirements.
• Manage HRIS data integrity, reporting, and system updates.
• Provide administrative support to the General Manager as needed, including reporting, scheduling, and organization.
• Support hotel-led employee events and initiatives.
• Tracks turnover, staffing levels, and labor trends.
• Perform light accounting tasks, including invoice processing, expense tracking, monthly cash deposit logs, and basic reconciliations to support departmental financial accuracy.
• Attend required meetings and training sessions.
• Assist front desk for short periods of time if necessary. (never to be an expectation on behalf of the front office)
• Maintain organized, professional, and confidential workspaces.
• Uphold company standards for courtesy, professionalism, and teamwork.
• Report unsafe conditions immediately and support a safe work environment.
• Perform other duties as assigned to support hotel operations.

BASICS

1. Keep work areas clean and organized
2. Be extremely courteous to all customers and fellow employees
3. Report unsafe conditions immediately
4. Maintain hotel equipment in proper working conditions
5. Any other duties assigned by your supervisor
6. Relentlessly train & motivate customer service employees
7. Maintain integrity of cost controls & proper maintenance of assets
8. Attend required meetings

ESSENTIAL SKILLS AND QUALIFICATIONS:

• Associate degree in Human Resources, Hospitality Management, Business Administration, or related field with a minimum of two (2) years of HR or related experience is preferred. 
• Bachelor’s degree in Human Resources, Hospitality Management, Business Administration, or related field required, HR experience preferred.
• Hospitality industry experience is strongly preferred.

BENEFITS: 

• Medical, Dental, Life insurance
• Paid Time Off 
• Paid Community Service Days
• Click here to learn more

Valencia Hotel Group (and all its affiliates) is an Equal Opportunity Employer

Valencia Hotel Group provides equal employment opportunities to all persons. The company does not discriminate because of race, color, religion, sex, national origin, disability or ancestry in recruiting, hiring, placement, promotion or any other condition of employment and actively seeks a diverse and representative work force.