Housekeeping Manager

At Hyatt, we believe our guests choose us because of our caring and attentive associates who deliver efficient service and meaningful experiences. The Housekeeping Manager reports to the Director of Room Operations and is responsible for overseeing all aspects of housekeeping and laundry operations, including staff training, scheduling, inter-departmental communication, and ensuring excellent guest service. This leader must be highly organized, an effective communicator, and able to resolve department issues promptly while setting the tone for a culture of service excellence.

Key Responsibilities

• Proficient in various computer systems to include Microsoft products, Outlook and guest reservations systems.
• Must be able to lead by example and follow RCMI’s standards and policies.
• Must be able to convey information and ideas clearly, both oral and written.
• Must have the ability to lead, provide direction and guidance to staff, other department peers and or as needed to provide information about department performance, needs, etc.
• Will be responsible for the overall hiring, scheduling, leadership, organizing of activities, employment recognition, etc. of the Housekeeping Department.
• Must be able to effectively address concerns with department staff, including anticipating, preventing, identifying and solving problems as necessary.
• Must be effective at listening to, understanding and clarifying concerns and issues raised by team members and guests and ensure a successful resolution.
• Must have the ability to assimilate complex information, data, etc. from disparate sources and consider adjust or modify to meet constraints of a particular need.
• Must be able to prioritize departmental functions and assign work to department staff to meet due dates and deadlines.
• Must be able to collaborate with other department leaders and supervisors and members of the Executive Committee.
• Must be able to multi-task and plan work for the day, week and month for self and others
• Ability to lead, train, supervise work of department staff, assist with scheduling, employee guidance and direction. Will ensure staff is properly trained and aware of hotel brand standards.
• Lead by example and adhere to RCMI policies and standards and ensure department staff adheres as well.
• Must, at all times, be attentive, friendly, helpful and courteous to all guests, manners, and other team members.
• Will inspect the work and performance of other housekeeping attendants. Will provide overall guidance and feedback to ensure work activities are properly completed and will communicate to Rooms Division Director any additional concerns that need to be addressed.
• Will ensure housekeeping staff is aware and follows proper safety standards and is familiar with Emergency Procedures to direct and provide guidance accordingly.
• Will support other operational needs to ensure adequate supplies and materials are in stock and the department is operating according to budget.
• Performed any and all other duties as assigned.

Qualifications

• High school diploma or equivalent experience in lieu of.
• Minimum of 5 years’ experience in full-service hotels and full understanding of housekeeping overall department functions.
• 5 years of supervisory experience
• Bilingual
• Will have intermediate to advance knowledge of financial terms, budgeting and other accounting activities to effectively lead and manage the overall operation of the department budget and be able to control operating expenses.
• Valid state driver’s license from applicable state and MVR in good standing.