General Manager

What's in it for you…

• Insurance enrollment available from DAY 1!
• Paid time off available from DAY 1!
• Holiday pay available from DAY 1!
• 401(k) enrollment after 30 days!
• Hotel and travel discounts at worldwide destinations!
• Professional development and promotion opportunities!

About this job…

This is a General Manager role designed for someone who wants to lead with intention, own the business, and build a team that delivers results and takes pride in how they get there.

The General Manager is responsible for the overall operation of the hotel including Rooms, Food and Beverage, Administrative, Sales, Marketing, and Maintenance divisions. More importantly, this leader sets the tone for the entire hotel, creating an environment where guests feel taken care of and associates feel motivated, supported, and challenged to grow.

At First Hospitality, we look to our General Managers to think beyond the day-to-day. You will have the autonomy to lead your hotel while partnering closely with a strong corporate team to drive performance, elevate the guest experience, and continuously improve results.

This is an opportunity to step into a well-known brand within the Hilton family, in a prime downtown Milwaukee location, and make a meaningful impact on both the business and the people you lead.

What you’ll be doing…

• Proactively address guest concerns by ensuring thoughtful, accessible, and consistent service delivery
• Drive revenue through partnership with sales and revenue management while maintaining strong cost controls
• Lead hiring, training, and development efforts to build a high-performing and engaged team
• Create a culture that values accountability, recognition, and collaboration
• Maintain a strong presence in the hotel, leading by example and staying connected to both guests and associates
• Ensure all departments are aligned, supported, and set up for success
• Respond to challenges with professionalism, urgency, and sound judgment
• Uphold brand standards while bringing your own leadership style to life

Success factors…

Experience & Education: 

• 5+ years of hotel leadership experience, ideally within a branded environment
• Experience working closely with sales and revenue management teams
• Bachelor’s degree or equivalent experience required
• Valid driver’s license

Communication:

• Strong communicator with the ability to build relationships and influence across all levels
• Approach challenges with a solution-oriented mindset
• Comfortable balancing strategic priorities with operational execution

Physical:

• Active, visible presence in the hotel with the ability to stand, walk, and move throughout the day
• Ability to lift or move up to 30 pounds occasionally

About First Hospitality…

Founded in 1985 and based in Chicago, First Hospitality is a forward-thinking hotel development, investment, and management company.  First Hospitality’s strategic vision is to create value for all through excellence and an openness to doing things differently.

First Hospitality seeks to attract and retain a high-performing and diverse workforce in which employee’s differences are respected and valued to better meet the varying needs of the customers we serve.  FH fosters an inclusive work environment that promotes collaboration, flexibility, and fairness.  Equal Opportunity Employer.