IT Engineer Desktop

Description

Being a part of the Cache Creek team comes with amazing benefits:

• Great Pay
• Opportunities to Grow
• Gas Discounts
• Dental Insurance
• Life Insurance
• Paid Time Off (PTO)
• Recognition Program
• Free meals in our Employee Dining Room
• Weekly Paychecks
• Affordable Healthcare
• Medical Insurance
• Vision Care Insurance
• 401k Savings Plan
• Tuition Reimbursement
• Employee Discounts
• Direct Deposit

Summary

The IT Engineer - Desktop is responsible for ensuring desktop and laptop systems at Cache Creek Casino Resort meet the security, configuration, and operational standards for staff to conduct business functions. This position must also provide first-level support to executive staff as the primary point of contact.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

Provides support of all builds, updates, and maintenance activities for all company desktops and laptops.

Provides second-level support for the IT Help Desk.

Provides executive support for desktop/laptop and general Help Desk related requests.

Participates and applies automated patching processes.

Contributes to and operates PC build automation processes and tooling.

Performs asset management documentation functions.

Facilitates system imaging, hardening, and provisioning.

Delivers imaged units to designated individuals.

Sets up imaged units, monitors, and peripherals.

Ensures operation of newly installed units and provides basic end-user training, as needed.

Installs and configures additional software as needed and ensures adequate licensing.

Restores user data to new or upgraded computer system.

Wipes out old systems and returns to service or properly secures disposal though documented process.

Escalates any problems or situation needing attention from next level staff or engineers.

Supervisory Responsibilities

This job has no supervisory responsibilities.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed below are representative of the knowledge, skill and/or ability required.

Education and/or Experience

One year related experience and/or training; Bachelor’s degree from four-year college or university; or equivalent combination of experience and education.

Language Skills

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Mathematical Skills

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

Reasoning Ability

Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret a variety of instructions furnished in written, oral, diagram, mathematical or schedule form.

Age Requirement

Must be at least 21 years of age.

Certificates, Licenses, Registrations

Cache Creek Casino Resort Tribal Gaming License

ITIL 4 Foundation Certification

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job with or without reasonable accommodations.

While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is occasionally required to stand and walk; use hands to finger, handle or feel; stoop, kneel, crouch or crawl; and reach with hands and arms. The employee may occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include good close vision and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job with or without reasonable accommodations.

While performing the duties of the job, the employee is occasionally exposed to secondhand tobacco smoke. The noise level in the work environment is usually moderate.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.