Photo of Embassy Suites by Hilton Anaheim North, Anaheim, CA

Guest Service Agent Lead

Embassy Suites by Hilton Anaheim North

3100 East Frontera
Anaheim, CA 92806

Tout Suite
Géré par HHM Hotels
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Compensation: 18,00 $ à 21,00 $ l'heure, Temps plein

Opportunity: Guest Service Agent Lead

The Guest Service Agent Lead plays a critical role in delivering an exceptional guest experience while supporting the daily operations of the front desk.

Your Growth Path

Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager

Your Focus
  • Lead, coach, and support front desk team members to ensure a seamless and efficient operation
  • Deliver exceptional guest service
  • Act as the first point of contact for guest concerns and resolve issues professionally

    Ensure all front desk functions are executed with accuracy and excellence

  • Train and mentor new team members
  • Maintain high standards
  • Adapt quickly to changing needs
  • Take ownership of responsibilities and outcomes
  • Collaborate with other departments for seamless guest experience
  • Assist with scheduling, shift coverage, and operations
  • Support auditing, cash handling, and compliance.

Your Background and Skill

  • Previous hotel front desk experience required; supervisory experience preferred
  • Strong communication and interpersonal skills
  • Leadership and team development ability
  • Experience with property management systems preferred
  • Ability to multitask in a fast-paced environment
  • Flexible schedule including nights, weekends, and holidays

HHM Hotels Benefits and Perks

  • Competitive wages for full time and part time opportunities
  • Medical, Dental and Vision Health Insurance
  • Paid Time Off
  • 401k Company Match
  • Daily Pay
  • Free Basic Life Insurance
  • 24/7 access to TELUS Health, a confidential work-life resource.
  • Travel Discounts
  • Commuter Transit and Commuter Parking Benefits
  • Employee Assistance and Wellness Program
  • Educational/Professional Development
  • Referral Bonus Program

Work Environment and Context

  • Work schedule varies and may include working on holidays, weekends and alternate shifts.
  • Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Publié Le 1 Mai 2026

À propos de Embassy Suites by Hilton Anaheim North

Close to Disneyland with daily shuttle service

We're just a 15-minute ride from Disneyland Resort via direct shuttle service. Camelot Golfland, Honda Center, and Angel Stadium of Anaheim are within five miles. Knott's Berry Farm is nine miles away. Every stay includes cooked-to-order breakfast, a suite with two rooms, and an evening reception. Our indoor pool, sundeck, and fitness center are yours to enjoy.

À propos de HHM Hotels

An Industry Leader in Hospitality

HHM Hotels is the preferred operator to many sophisticated and institutional owners of hotel real estate, including public and private owners, across the United States and Canada. We are known for consistent outperformance in operating results, the stability of our managed portfolio and operating teams, and our unrelenting focus on people, processes, and technology. HHM Hotels is tireless in delivering results and working closely with our owners across a portfolio of 240 hotels and over $2BN in managed revenues in the United States and Canada.

MANAGEMENT

For the past 30 years, HHM Hotels has focused on building out specific and differentiated capabilities and technology to serve our owners and drive industry-leading results in the areas of revenue generation, cost management, service delivery, and associate development and retention. In particular, we have focused on developing proprietary data, processes, and business systems to drive advantage and maintain our unwavering focus on results across every aspect of our managed hotels.

INVESTMENT

HHM Hotels has a highly active and productive investment team that seeks to leverage our operating capabilities and market knowledge to source, underwrite, and introduce deals to our stable of industry-leading investment partners. We have helped put together dozens of related deals and focus carefully on potential operational efficiencies, brand or market repositioning opportunities, and other ways that we can find value through our extensive market knowledge, operating capabilities, and in-house legal, asset management, and risk management teams.

BRAND POSITIONING

Our experience with branded and independent hotels allows us to quickly determine the brand positioning within a local market to ensure the highest operational profitability. We understand the demands of hotel openings and rebranding because we’ve been on the ground to lead them, from Forbes Five-Star property openings and global product launches to corporate rebranding projects around the world.

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