Director of Sales

Join Our Team as the Director of Sales at the Residence Inn by Marriott Cleveland Downtown!

The ideal candidate is a strategic, people‑focused sales leader with proven success in fast‑paced urban hotel markets, bringing strong multitasking ability, exceptional organizational discipline, and the confidence to manage high‑touch clients and complex volume accounts. They excel in negotiating large group business, navigating relationships with global third‑party partners, and delivering polished, data‑driven communication to ownership. This individual is comfortable operating within a historic, renovation‑bound property and can balance proactive strategy with hands‑on attention to segments like the theater market. They embrace Aimbridge and brand tools, lead with clarity and accountability, and bring the leadership maturity needed to develop the sales coordinator into a reactive seller. 

Step into the spotlight as our next sales superstar! As Director of Sales, you’ll be the mastermind behind packed rooms, record-breaking revenue, and a dream team that celebrates every win. If you love connecting with people, smashing big goals, and leading with energy and creativity, this is your time to shine—confetti cannons optional, but encouraged!

This position is an overtime eligible manager (OEM), overtime does apply and is calculated accordingly.  

KEY SKILLS/RESPONSIBILITIES

• Sales & Marketing Maestro: Cast your creative spells to fill rooms, pump up revenue, and turn every team win into a celebration worthy of confetti cannons!
• Team Spirit Captain: Assemble your dream team—train, mentor, and inspire a diverse crew that’s always ready to tackle any challenge with a high five and a smile.
• Strategy Trailblazer: Map out bold adventures—build budgets, forecast triumphs, and dream up marketing campaigns that make our hotel the hottest spot in town.
• Super Connector: Hit the road for epic sales calls, dazzling tours, and client meetups that are as unforgettable as they are fun. Network like a local legend and keep our fans coming back for more!
• Operations Sidekick Extraordinaire: Dive into every department, sprinkle your magic everywhere, and support the General Manager as the hotel’s ultimate ambassador of style and positivity.

EDUCATION & EXPERIENCE

• At least 2 years of progressive hotel sales experience preferred; or a 4-year college degree and at least 1 year of related experience; or a 2-year college degree and at least 2 years of related experience.
• Valid driver’s license in the applicable state required.
• Highly developed verbal and written communication skills; ability to negotiate, sell, and influence.
• Thorough experience with professional selling skills: opening, probing, supporting, closing.
• Strong analytical skills and strategic vision.
• Proficiency in Microsoft Office and general computer knowledge.
• Ability to work independently and manage multiple tasks.
• Strong organization and presentation skills.
• Demonstrated ability to manage and interact with people of diverse backgrounds.
• Advanced knowledge of sales, marketing, and hospitality principles.
• Ability to work well under pressure and maintain composure.

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

PROPERTY INFORMATION:

Located in the center of downtown Cleveland, this hotel is only a 5-minute walk to Rocket Mortgage Arena. The hotel features a gym, business center and suites with full kitchens. Every suite at the Residence Inn Cleveland is furnished with a work desk and seating area. Each kitchen includes a refrigerator, stove and dishwasher. Cable TV and in-room movies are also featured. The Downtown Cleveland Residence Inn provides guests with a buffet breakfast in the morning. Concierge services and free Wi-Fi are also offered. Cleveland State University and the Cleveland Convention Center are a 10-minute walk from the Residence Inn Cleveland Hotel. The Rock and Roll Hall of Fame and Museum is only a 5-minute drive from the hotel.