Valet Attendant

Our hotels are unique and we are looking for outstanding talent to provide exceptional customer service to our team.  Valencia Hotel Group is a collection of hotels that are created for today’s passionate travelers. Each of our hotels are intentionally built to showcase modern design and classic character. We are looking for team members who are ready to be empowered to go above and beyond. 

Status: Non-Exempt
Reports to: Front Office Manager

JOB SUMMARY

The Valet Attendant at Lone Star Court Hotel will be present at the hotel entrance. The Valet Attendant will be responsible for greeting and escorting guests, parking and retrieving vehicles, and managing payment for services. The Valet Attendant will exhibit the values and core service standards instituted at Lone Star Court.

ESSENTIAL DUTIES & FUNCTIONS

• Operational Responsibilities
  • Review arrivals and any parking needs
  • Greet guests with a warm welcomeat their vehicle as they pull up to the front drive
  • Accurately fill out valet parking tickets
  • Keep valet parked keys organized
  • Maintain cleanliness in the front drive and parking lot areas
  • Ensure all valet parked cars are logged into valet log
  • Keep valet stand and supplies clean and organized
  • Keep luggage carts clean and available in front and back of lobby
  • Bring valet stand in/out during morning and evening shifts
• Guest Services
  • Be aware of events and meetings on property
  • Assist with any deliveries (in-house and external) as needed
  • Have a workable knowledge of amenities and attractions in the Domain area
  • Review resumes for any parking or shuttle needs
  • Direct guests to appropriate venues and meeting spaces
  • Any other duties or responsibilities assigned by management
• Team Support and Training
  • Attend department, hotel and banquet event meetings as scheduled
  • Familiarize and practice all 18 Valencia Hotel Group Core Service Standards; utilize the Valencia Hotel Group Core Standards during every guest interaction
  • Practice all safety standards and guidelines set forth by Lone Star Court
  • Attend Bravo Meetings and one-on-one meetings monthly
• Communication and Reporting
  • Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving potential valet issues as necessary
  • Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests/visitors
  • Manage and resolve all valet complaints (and compliments) in a professional and courteous manner
• Safety & Compliance
  • Must have the ability to assimilate valet information from guests and visitors from different sources and consider, adjust, or modify charges to meet the constraints of the particular need
  • Maintain regular attendance in compliance with Lone Star Court standards, as required by scheduling which will vary according to the needs of the hotel
  • Maintain high standards of personal appearance, demeanor, and grooming, which includes wearing the proper uniform while working
  • Comply, at all times, with Lone Star Court standards and regulations to encourage safe and efficient hotel operations
  • Obey all traffic laws and treat hotel and customer property with respect

ESSENTIAL SKILLS AND QUALIFICATIONS

• Strong verbal and written communication skills
• Effective time management and problem-solving skills
• Will use devices and apps to communicate with guests and employees (such as Oobeo & Alice)
• Ability to work well with a team and demonstrate attention to detail
• Excellent organizational skills and interpersonal abilities
• Provide a Valid Driver License
• Maintain a clean driving record
• Follow all hotel safety guidelines and policies in regard to driving within hotel premise
  
  

Physical Requirements

• Standing/Walking/Running: Constantly. Valet Attendants are required to stand post on the front drive. Valet Attendants will run to valet cars and will occasionally walk/escort guests to their rooms.
• Lifting/Carrying: Frequently. Valet Attendants are required to assist guests with luggage as needed. Valet Attendants will occasionally bring water & beer cases to stock front desk SMEG fridge.
• Other Physical Requirements: Crouching (bend at knees) occasionally to clean and stock supplies, twisting (knees, waist, and neck) frequently, stooping (bend at waist) occasionally, pushing/pulling (luggage carts) occasionally, reaching (overhead/extension) occasionally, ability to lift 50lbs.

Working Environment

• Interior: Must be comfortable escorting guests inside their rooms during luggage assistance requests
• Exterior: Must be comfortable standing for long periods of time outside during various weather conditions

BASICS

• Maintain cleanliness and organization in all work areas
• Display courteous behavior with guests and team members
• Report any unsafe conditions immediately
• Ensure hotel equipment is in proper working condition
• Perform any additional duties assigned by the supervisor

CANDIDATE PROFILE

Education and Experience

• High School Diploma, GED or Accredited Courses
• Hotel Operations or Customer Service preferred
• Strong verbal communication skills
• Effective time management and problem-solving skills
• Ability to work well with a team and demonstrate attention to detail
• Excellent organizational skills and interpersonal abilities