General Manager

Pay

Minimum – Anticipated Maximum Base Salary: $104,100 – $140,500 / year

In addition to base salary, we offer an annual bonus plan based on company and individual performance, or a role-based, uncapped sales incentive plan. The advertised pay range represents what we believe at the time of this job posting, that we would be willing to pay for this position. Only in special circumstances, where a candidate has education, training, or experience that far exceeds the requirements for the position, would we consider paying higher than the stated range. Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/benefits/.

What we offer

At Delaware North, we care about our team members’ personal and professional journeys. These are just some of the benefits we offer: 

• Medical, dental, and vision insurance
• 401(k) with up to 4% company match 
• Annual performance bonus based on level, as well as individual, company, and location performance
• Paid vacation days and holidays
• Paid parental bonding leave
• Tuition and/or professional certification reimbursement
• Generous friends-and-family discounts at many of our hotels and resorts

What will you do?

• Manage day-to-day restaurant operations with a strong focus on guest satisfaction. 
• Review financial statements and other performance data to measure productivity, goal achievement, and determine areas that need cost reduction and program improvement. 
• Carry out administrative duties such as scheduling of team members, workforce planning, training, sales tracking, labor tracking, petty cash, deposits, inventories, ordering, account payables and receivables, and P&L accounting.
• Establish standard operating procedures for supervising, inspiring, and motivating all front-of-the-house team members. 
• Oversee standard operating procedures for the front and back of the house for food and menu specifications, food handling, food safety requirements in compliance with Health Department standards, receiving, and storage procedures. 
• Proven experience in training and developing managers and staff.

More about you

• A minimum of 3-5 years of experience as a General Manager in a upscale high volume full-service restaurant, hotel, or other food and beverage location 
• ServSafe, Food Safety Handler preferred but not mandatory
• Strong financial and computer skills with experience working with and understanding P&L’s, service and labor cost budget monitoring and management. 
• Ability to work flexible hours, including nights, weekends, and holidays in addition to normal business hours, as needed.
• Must have strong communication, interpersonal, and leadership skills to deal effectively with all types of business contacts, employee affairs, and customers.
• Ability to navigate and utilize Microsoft Office Suite programs, point of sale systems, and online or digital reservation systems. 
• No degree required.

Shift details

Evenings
Days
Weekends
Holidays