Front Desk Agent / Hotel Operations Coordinator

Join our team 

Capri Laguna on the Beach is committed to providing an exceptional workplace environment, allowing each of our employees to achieve their fullest potential.  We’re focused on Making Memories for Every Guest. Are you ready to take your career to the next level?  We are seeking a skilled individual in customer service and sales to fill a pivotal role at our Hotel. This position offers a unique opportunity for you to showcase your talents and grow in your career.

Responsibilities:

• Manage guest check-ins/check-outs and reservations
• Handle guest requests and provide exceptional customer service
• Assist with rate management, inventory, and OTA systems
• Support hotel marketing and revenue strategies
• Coordinate operational projects with the General Manager
• Ensure smooth front desk and administrative operations

Key Qualifications & Requirements:

• Minimum 2+ years of hotel front desk experience
• Proficient in Opera PMS
• Strong professional English communication skills (written and verbal)
• Bachelor’s degree 
• Knowledge of:
  • Revenue Management
  • Hotel Marketing
  • Hotel Sales
• Excellent guest service and problem-solving abilities
• Organized, detail-oriented, and able to multitask in a fast-paced environment
• Ability to assist the General Manager with daily operations and special projects
• Team player with a professional appearance and attitude

We are looking for a motivated hospitality professional who is dependable, proactive, and passionate about guest satisfaction.