Director of Waterpark Operations
Holiday Inn Resort Orlando Suites - Waterpark
14500 Continental Gateway
Orlando,
FL
32821
Opportunity:Director of Waterpark Operations
Directed all aspects of waterpark operations, overseeing daily functions, team performance, safety compliance, and guest experience initiatives. Managed and developed waterpark staff while ensuring seamless execution of recreation programs and activities. Administered operational standards, policies, and communication strategies to maintain exceptional service quality, operational efficiency, and high levels of guest satisfaction across the resort.
Essential Job Functions
- Responsible for providing exceptional enjoyable and safe pool/waterpark experience for resort guests commensurate with the demands and expectations of the resort.
- Recruit, hire, train, and evaluate aquatics and recreation staff regularly.
- Coaching and developing others, promoting teamwork, and a positive work environment.
- Communicate effectively with both internal and external customers to de-escalate concerns, gather accurate information, and resolve conflicts professionally and efficiently.
- Implement and direct activities and special events programs using themed concepts for all the resort.
- Drives overall guest satisfaction scores.
- Manage annual operational budget and revenue.
- Builds and manages relationships with appropriate vendors responsible for providing any service to the resort.
- Ensure the waterparks are in compliance with Florida Department of Health, pass all inspections, work closely with F&B, Engineering, Housekeeping, Security team with regards to waterpark operations.
- Ensure and remain in compliance with StarGuard or Ellis & Associates Lifeguard training & certification, as needed.
- Responsible for Cabana Sales, pool services including towel issuance and inventory.
- Responsible for canceling or shutting down Waterparks, various equipment, activities, special events when weather or other conditions pose a safety hazard.
- Assists in monthly inventory of department operating supplies, uniforms, and first-aid and guest supplies and places orders, as needed.
- Maintain and supervise the overall pool deck cleanliness.
- Conducts monthly checks for AED, backboard and supplemental oxygen supplies.
- Conducts pre-shift meetings.
- Maintains a working knowledge of emergency procedures.
- Maintains and tracks incidents reports and complete trending on a monthly and quarterly basis.
- Perform other duties as assigned.
Position Requirements
- 3 years of experience in manager role or 1 year in director role preferable in a hotel/Waterpark/recreation operation.
- Previous recreation experience.
- Proficient with Microsoft Office including Word, Excel, and PowerPoint
- Lifeguard Certification including CPR and First Aid a plus
Work Environment and Context
- Frequently standing up and moving about the pool/Waterpark areas.
- Must be able to lift 50 lbs.
- Must be able to work long hours and be able to handle stressful conditions.
- Wet and/or humid conditions.
- Occasionally exposed to moving mechanical parts, extreme cold, and extreme heat.
- The noise level in the work environment is usually moderate.
What We Believe
People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
À propos de Holiday Inn Resort Orlando Suites - Waterpark
All-Suite Hotel Near Walt Disney World Resort
Just a mile from the magic of Walt Disney World®, Holiday Inn Resort Orlando Suites – Waterpark is your all-suite getaway in the heart of Orlando’s top attractions. Families love our unbeatable location near Universal Orlando, SeaWorld, and International Drive—plus, we’re proud to be a Walt Disney World Good Neighbor® Hotel. With 777 spacious suites and easy access to world-famous theme parks, your vacation starts the moment you arrive. Discover the all-new Surf & Splash Orlando Waterpark, now open! The best part is that daily admission is included with your stay. Race down the Triple Tide Tower, which features the Duel Drop Racers mat slides and the twisting Surf Spin body slide, or catch a wave on the double FlowRider® surf simulator, all located just steps from your suite. You and your family can enjoy splashing and relaxing at our sparkling Aqua Splash pool, hot tubs, and play areas for kids of all ages. Keep the fun going with live shows, games, arcades, movie nights, outdoor basketball, and more! Savor everything from casual cafés to poolside dining and signature cocktails. Whether it’s your first visit or one of many, you’ll find comfort, convenience, and family-friendly fun around every corner.
À propos de HHM Hotels
An Industry Leader in Hospitality
HHM Hotels is the preferred operator to many sophisticated and institutional owners of hotel real estate, including public and private owners, across the United States and Canada. We are known for consistent outperformance in operating results, the stability of our managed portfolio and operating teams, and our unrelenting focus on people, processes, and technology. HHM Hotels is tireless in delivering results and working closely with our owners across a portfolio of 240 hotels and over $2BN in managed revenues in the United States and Canada.
MANAGEMENT
For the past 30 years, HHM Hotels has focused on building out specific and differentiated capabilities and technology to serve our owners and drive industry-leading results in the areas of revenue generation, cost management, service delivery, and associate development and retention. In particular, we have focused on developing proprietary data, processes, and business systems to drive advantage and maintain our unwavering focus on results across every aspect of our managed hotels.
INVESTMENT
HHM Hotels has a highly active and productive investment team that seeks to leverage our operating capabilities and market knowledge to source, underwrite, and introduce deals to our stable of industry-leading investment partners. We have helped put together dozens of related deals and focus carefully on potential operational efficiencies, brand or market repositioning opportunities, and other ways that we can find value through our extensive market knowledge, operating capabilities, and in-house legal, asset management, and risk management teams.
BRAND POSITIONING
Our experience with branded and independent hotels allows us to quickly determine the brand positioning within a local market to ensure the highest operational profitability. We understand the demands of hotel openings and rebranding because we’ve been on the ground to lead them, from Forbes Five-Star property openings and global product launches to corporate rebranding projects around the world.
