General Manager

Pay

Minimum – Anticipated Maximum Base Salary: $119,500 – $161,300 / year

In addition to base salary, we offer an annual bonus plan based on company and individual performance, or a role-based, uncapped sales incentive plan. The advertised pay range represents what we believe at the time of this job posting, that we would be willing to pay for this position. Only in special circumstances, where a candidate has education, training, or experience that far exceeds the requirements for the position, would we consider paying higher than the stated range. Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/benefits/.

What we offer

At Delaware North, we care about our team members’ personal and professional journeys. These are just some of the benefits we offer: 

• Medical, dental, and vision insurance
• 401(k) with up to 4% company match 
• Annual performance bonus based on level, as well as individual, company, and location performance
• Paid vacation days and holidays
• Paid parental bonding leave
• Tuition and/or professional certification reimbursement
• Generous friends-and-family discounts at many of our hotels and resorts

What will you do?

• Maintain positive client relations while providing efficient services and quality products.
• Develop and manage all vendor relationships.
• Hire, train, and develop management team and ensure all team members are supported and managed effectively.
• Determine and control staffing levels while maintaining guest service levels.
• Make operational recommendations and establish prices for products and services within approved budget.
• Establish and maintain proper safety and sanitation procedures and oversee repair and maintenance of food service equipment.
• Ensure compliance with federal, state, local, and company regulations regarding sale of alcohol, OSHA, payroll, and employment guidelines.
• Verify, prepare, and submit reports and monthly projections and ensure effective systems for cash, inventory, and payroll procedures are in place.
• Driving a company vehicle as needed.

More about you

• Minimum of 7-10 years of management experience in hotel operations required. Multiple operations experience including lodging, food and beverage and retail preferred.
• Experience working in National Parks is preferred.
• High school diploma or GED required; bachelor’s degree in business management or hospitality is preferred.
• Ability to communicate with various levels within the organization.
• Operational financial management accountability and budgeting experience.
• Valid driver’s license is required.

Shift details

Days
On call
Holidays
M-F
Evenings as needed
Weekends