Director of Operations

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As our Director of Hotel Operations, you’ll partner closely with the General Manager to lead the day-to-day heartbeat of the hotel, from guest experience and team culture to operational excellence and financial performance, ensuring the overall success of the hotel in all metrics.

If you are self-motivated, love developing teams, thrive in fast-paced environments, and, most importantly, have positive solution-based focus...this could be your next move!

This position requires flexible scheduling availability, which includes evenings, weekends, and holidays.

Duties & Expectations:

• Driving guest satisfaction, service quality, and operational performance across all departments
• Prepare staffing forecast for all departments and create schedules where required
• Leading daily hotel operations and keeping the property running smoothly, efficiently, and on brand.
• Creating a culture where team members feel empowered, supported, and motivated
• Coaching, developing, and inspiring department leaders and managers
• Recruiting, interviewing, onboarding, and mentoring future hospitality stars
• Develop, implement, and monitor daily, weekly, monthly, and annual department-wide budgets and forecast
• Assist in creating incentives for team members
• Handle Front Desk and Housekeeping responsibilities when needed
• Oversee all vendor and personnel contracts throughout the hotel
• Maintain the presentation standards throughout all public areas of the property
• Participate in the creation of annual revenue, expense, and capital budgets
• Have complete knowledge of hotel services, outlet hours of operation and knowledge of area
• Ensuring company standards, policies, and brand expectations are consistently executed

Specific Job Knowledge & Skills:

• Minimum 3 years previous experience as a manager, preferably Front Office department, in a hotel with 200+ rooms required
• Excellent communication skills — both written and verbal
• Experience creating schedules, interviewing potential candidates, reviewing and creating budgets and forecasts, processing payroll, completing inventories, and coaching and counseling team members required
• Previous New York City hotel experience preferred
• Ability to operate hotel PMS and accounting systems
• Must have excellent customer relations skills and leadership capability. 
• Energetic, approachable, service-driven and solution-oriented.
• Ability to multitask, stay organized, and lead under pressure.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand, sit or walk for an extended period of time. While performing the duties of this job, the employee is regularly required to lift and/or move up to 10 pounds and frequently lift and/or move up to 25 pounds.

The anticipated compensation range for the position is $105-120k per year. The salary offered to a successful candidate will depend on several factors, including but not limited to years of experience within the job, years of experience within the required industry, education, etc.