Photo of The London West Hollywood at Beverly Hills, West Hollywood, CA

Assistant Front Office Manager

The London West Hollywood at Beverly Hills

1020 North San Vicente Blvd.
West Hollywood, CA 90069

Hotel de 226 Chambres
Géré par Northwood Hospitality
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Compensation: 32,50 $ à 33,00 $ l'heure, Temps plein

Job Description

The Assistant Front Office Manager assists in the management of the Front Office operation, ensuring exceptional guest service, efficient departmental operations, and adherence to hotel standards. This position provides leadership and support to the Front Office, Bell, and Concierge teams, assists with training and development, resolves guest concerns, and supports the Director of Front Office Operations in achieving departmental and operational objectives.

  • Assists in overseeing the daily operations of the Front Office, Bell, and Concierge teams.
  • Assists with scheduling and staffing to ensure appropriate coverage and service levels.
  • Supports the training, coaching, and development of Front Office team members.
  • Monitors adherence to hotel policies, procedures, and service standards.
  • Attends and/or conducts team briefings as needed.
  • Maintains a personal demeanor that is friendly, cheerful, and courteous at all times.
  • Greets guests by name whenever possible.
  • Ensures that all guests feel welcomed and valued throughout their stay.
  • Assists with monitoring VIP arrivals, special requests, and guest recovery situations.
  • Generates reservations for restaurant, transportation, and hotel/resort amenities.
  • Ensures guest satisfaction by responding to guest inquiries with accurate information and a positive attitude.
  • Answers inquiries pertaining to hotel services, guest registration, shopping, dining, entertainment, and travel directions.
  • Responds to phone calls and ensures guest mail, packages, and messages are handled appropriately and in a timely manner.
  • Promotes hotel amenities and services to guests using personal knowledge and effective selling techniques.
  • Responds to and resolves guest questions, issues, and complaints in a timely and professional manner.
  • Provides constant and consistent communication with other departments and supervisors/managers to ensure guest satisfaction and operational efficiency.
  • Reviews daily operational reports and follows up on issues requiring management attention.
  • Assists with monitoring room inventory, occupancy levels, and rate strategies to maximize revenue opportunities.
  • Ensures compliance with hotel policies, procedures, cash handling standards, and service expectations.
  • Handles cash, credit card transactions, currency conversions, and other financial transactions as required.
  • Posts charges such as room, food, beverage, and other guest charges to guest accounts.
  • Computes or adjusts bills, collects payment, and assists with billing inquiries.
  • Serves as Manager on Duty as assigned and provides operational support.
  • Assists the Director of Front Office Operations in achieving departmental goals related to guest satisfaction, employee engagement, and operational performance.

    Job Requirements:

  • High School diploma or GED required.
  • At least 18 years of age.
  • Strong computer skills and proficiency with hotel property management systems.
  • Must be able to read, communicate effectively, and possess excellent interpersonal skills.
  • Must be able to work well under pressure while maintaining professionalism and composure when resolving guest concerns.
  • Minimum of 2 years of supervisory or leadership experience in a hotel, resort, or hospitality environment preferred.
  • Previous Front Office, Guest Services, or Rooms Division experience required.
  • Demonstrated leadership, organizational, and problem-solving abilities.
  • Ability to work flexible schedules, including evenings, weekends, and holidays.
    • Publié Le 29 Mai 2026

    À propos de The London West Hollywood at Beverly Hills

    ICONIC GLAMOUR AND STYLISH ALLURE

    The London West Hollywood at Beverly Hills

    World's Best Award-Winner "The Top 15 Hotels in Los Angeles"
    6 Years Running

    THE EPITOME OF LAID-BACK GLAMOUR IN THE HEART OF LOS ANGELES
    The London West Hollywood is a stylish sanctuary in the most vibrant neighborhood of Los Angeles. Located at the base of the Hollywood Hills and adjacent to Beverly Hills, West Hollywood continues to emerge as a dynamic creative hub that embodies the quintessential L.A. lifestyle. Comprised of three main districts—the iconic Sunset Strip, the eclectic Santa Monica Blvd., and the cutting-edge West Hollywood Design District—“WeHo” packs some of L.A.’s hottest destinations, coolest restaurants, and chicest shops into just under two square miles. And The London is the quintessential urban oasis ideally located in the heart of everything that West Hollywood has to offer.

    From our unbeatable location in one the most walkable areas in greater Los Angeles, guests can easily stroll to some of the city’s most sought-after restaurants, including Craig’s, Cecconi's, and La Boheme. Home to L.A.’s best art galleries, WeHo’s Design District is also where you’ll find world-class boutiques like Amanu, The Great, and Rag & Bone. The Sunset Strip’s storied music venues, including The Roxy Theatre, Whisky a Go-Go, continue to draw crowds night after night, while world-class cultural attractions like the L.A.’s Museum Row are also close by.

    Ideally located at the crossroads of Beverly Hills and central LA, The London West Hollywood is a tranquil urban oasis that epitomizes modern luxury for the most discerning guests. Our spacious, all-suite accommodations combine sophisticated comfort, awe-inspiring views, and a signature sense of California cool. The best in West Hollywood luxury hotels, our impeccable service, exquisite food and drink offerings, and wide array of unparalleled amenities create a truly unforgettable experience.

    À propos de Northwood Hospitality

    Founded in 2006, Northwood Hospitality (NWH) has established itself as a leading boutique operator with a true understanding of value creation. Our high-touch management philosophy focuses on providing a collaborative and hands-on approach with each hotel team. We rely on real-time operating data to drive both strategies and revenues.

    People are our Passion

    Our team members, guests, partners and our communities are our passion. We take a people-first approach to learning & developing, ensuring our team members have the skills and tools to succeed.

    Our Purpose

    Our purpose is to create and nurture an environment that ignites our team members passions; we provide the tools & mentoring to empower them and foster a sense of belonging.

    Our Mission

    Our mission is to maximize asset value creation and performance.

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