Hotel General Manager

Lead a Premier Hospitality Destination in South Bend

Holladay Hospitality Group is seeking an experienced and driven General Manager to lead the Hilton Garden Inn South Bend—a newly renovated hotel featuring 100 guestrooms, Bistro 933 restaurant and bar, and the Gillespie Event Center with more than 15,000 square feet of flexible meeting and event space.

Generating over $8.3 million in annual revenue, this property serves as a premier destination for business travelers, leisure guests, weddings, conferences, and community events throughout the region.

This is an opportunity to join a successful operation with a strong team already in place and take it to the next level. We're looking for a leader who is passionate about hospitality, committed to developing people, and motivated by delivering exceptional guest experiences while driving strong financial performance.

Why Join Holladay Hospitality?

At Holladay Hospitality, we believe exceptional guest experiences start with exceptional teams. We empower our leaders to make decisions, develop talent, and create cultures where associates and guests thrive.

Benefits & Perks

• Competitive salary and bonus opportunity
• Comprehensive health, dental, and vision benefits
• Approximately 75% employer-paid insurance coverage
• 401(k) with company match
• Paid time off
• Hilton Team Member travel discounts worldwide
• Career advancement opportunities within a growing hospitality company
• Supportive leadership and ownership team

What You'll Lead

As General Manager, you'll oversee every aspect of the operation, including:

• Hotel Operations
• Guest Experience
• Food & Beverage Operations
• Banquet & Event Services
• Sales & Revenue Performance
• Team Development & Culture
• Financial Results

You'll serve as the strategic and operational leader of the property while ensuring every guest interaction reflects the highest standards of hospitality.

Key Responsibilities

• Lead, inspire, and develop a high-performing team across all departments
• Drive guest satisfaction and operational excellence throughout the hotel
• Manage financial performance, including budgeting, forecasting, labor management, and profitability
• Oversee Bistro 933 operations to ensure outstanding service and strong results
• Ensure successful execution of weddings, meetings, conferences, and special events at the Gillespie Event Center
• Partner with sales and revenue teams to maximize occupancy, ADR, and event revenue
• Maintain Hilton brand standards and operational compliance
• Build relationships within the local business community and represent the property throughout the market
• Foster a culture focused on accountability, engagement, teamwork, and service excellence
• Continuously identify opportunities to improve efficiency, guest satisfaction, and profitability

What You'll Bring

• 5+ years of progressive hotel leadership experience
• Previous General Manager, Assistant General Manager, Hotel Manager, or Director of Operations experience preferred
• Experience leading full-service hotel operations
• Strong financial acumen and proven business results
• Experience with food & beverage and banquet/event operations
• Exceptional leadership and team-building abilities
• Strong communication and problem-solving skills
• Passion for hospitality and creating memorable guest experiences

The Ideal Candidate

You're a visible, hands-on leader who enjoys being present with guests and associates. You understand that great cultures create great results. You know how to balance service, profitability, and team engagement while building an operation people want to be part of.

If you're ready to lead a newly renovated property, work with a strong team, and make a lasting impact in one of South Bend's premier hospitality destinations, we invite you to apply.

Join Holladay Hospitality and help shape what's next for the Hilton Garden Inn South Bend.