Photo of AC Hotel Kansas City Plaza, Kansas City, MO

Guest Service Supervisor

AC Hotel Kansas City Plaza

560 Westport Road
Kansas City, MO 64111

Hotel de 123 Chambres
Géré par HHM Hotels
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Compensation: 18,00 $ à 19,00 $ l'heure, Temps plein

Opportunity: Guest Service Supervisor

Supervise front desk staff ensuring brand/hotel guest and sustainability standards are met.

Potential Career Path

Front Desk Manager – Assistant General Manager or Sales Manager – General Manager or Director of Sales

Essential Job Functions

  • Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
  • Supervise front office associates to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
  • Be aware of and communicate guest service scores to drive improvement and higher guest satisfaction.
  • Review trip advisor reports and respond to guest issues and concerns.
  • Adhere to corporate or departmental policies, procedures, and service standards in conjunction with management.
  • Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.
  • Train or instruct employees in job duties or company policies or arrange for training to be provided.
  • Develop work schedules according to budgets and workloads.
  • Monitor inventory levels and requisition or purchase supplies as needed.
  • Follow sustainability guidelines and practices related to HHM’s EarthView program.
  • Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
  • Cross-train in all areas at the front office to assist guests.
  • Perform other duties as requested by management.

Position Requirements

  • High School diploma or equivalent preferred.
  • 2 years previous front desk experience required.
  • Previous supervisory responsibility preferred.

Work Environment and Context

  • Work schedule varies and may include working on holidays, and weekends.
  • Requires standing for extended periods, walking, pushing, lifting up to 25-50 pounds, bending and reaching; climb or balance; stoop, kneel, or crouch.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Publié Le 11 Juin 2026

À propos de AC Hotel Kansas City Plaza

Stay Smart in Stylish at AC Hotel Kansas City Plaza

Located in the heart of the Historic Westport District, AC Hotel Kansas City Plaza combines modern comfort with European-inspired style. Just steps from the KC Streetcar and 0.7 miles from Saint Luke's Hospital, 1.7 miles from KU Medical Center and 10 min drive from University Health Truman Medical Center. Our location is ideal for business and leisure. Nearby you'll find museums & art spaces that only need 4 min drive and 10–15 unique thrift & antique shops are within walking distance. Our rooms feature sleek wood floors, Smart TVs, USB outlets & complimentary Wi-Fi. The meeting space includes a microwave and mini fridge for added convenience. Our free shuttle covers destinations within a 3-mile radius. Enjoy a European-style breakfast at AC Kitchen, unwind with cocktails and small plates at the AC Lounge and take advantage of our happy hour specials. When searching for hotels Kansas City Plaza visitors love, AC Hotel delivers a perfect blend of location, style and comfort—making every stay memorable.

À propos de HHM Hotels

An Industry Leader in Hospitality

HHM Hotels is the preferred operator to many sophisticated and institutional owners of hotel real estate, including public and private owners, across the United States and Canada. We are known for consistent outperformance in operating results, the stability of our managed portfolio and operating teams, and our unrelenting focus on people, processes, and technology. HHM Hotels is tireless in delivering results and working closely with our owners across a portfolio of 240 hotels and over $2BN in managed revenues in the United States and Canada.

MANAGEMENT

For the past 30 years, HHM Hotels has focused on building out specific and differentiated capabilities and technology to serve our owners and drive industry-leading results in the areas of revenue generation, cost management, service delivery, and associate development and retention. In particular, we have focused on developing proprietary data, processes, and business systems to drive advantage and maintain our unwavering focus on results across every aspect of our managed hotels.

INVESTMENT

HHM Hotels has a highly active and productive investment team that seeks to leverage our operating capabilities and market knowledge to source, underwrite, and introduce deals to our stable of industry-leading investment partners. We have helped put together dozens of related deals and focus carefully on potential operational efficiencies, brand or market repositioning opportunities, and other ways that we can find value through our extensive market knowledge, operating capabilities, and in-house legal, asset management, and risk management teams.

BRAND POSITIONING

Our experience with branded and independent hotels allows us to quickly determine the brand positioning within a local market to ensure the highest operational profitability. We understand the demands of hotel openings and rebranding because we’ve been on the ground to lead them, from Forbes Five-Star property openings and global product launches to corporate rebranding projects around the world.

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