Assistant Director of Housekeeping

A residence-style Boutique Timeshare, the Manhattan Club provides endless possibilities for the enjoyment of its guests. The Manhattan Club introduces a unique experience; blending a vacation ownership retreat with a luxury suite hotel. Centrally located in midtown Manhattan, it is convenient to many of New York City’s extraordinary and exciting attractions, encouraging our Owners and Guests to experience the pace of the City by day and feel the pulse of the City by night.

The Assistant Director of Housekeeping will report directly to the Director of Housekeeping.

This position will oversee the daily operations of the Housekeeping staff. Will ensure the department members provide the highest level of customer service. Effectively handle any incidents and concerns in a professional manner. Must supervise, train, and develop staff.

Promote meaningful relationships and customer service in a fast paced, structured environment. Lead by example, consistently conveying a positive attitude, passion, and pride in work.

Requirements

• At least 2 years of administrative, managerial & housekeeping experience at properties of similar size and quality, preferably in a Union environment;
• Proven customer service experience and excellent communication skills including oral, verbal, and written;
• Basic analytic and arithmetic skills;
• Proficient with Microsoft Windows applications, particularly Microsoft Excel;
• Must be self-motivated with strict attention to detail;
• Ability to work independently and with minimal supervision;

• Teach by showing
• Strong hands-on approach

• Strong problem solving and troubleshooting skills in order to resolve Owner and Guest issues that may arise;
• Professional appearance and excellent attendance and punctuality.

Expectations

• Assist the Director of Housekeeping
• Perform weekly payroll management and department scheduling
• Interview potential new hires and conduct training
• Performs regular inspections of suites, public spaces, and common areas for sanitation, order, and safety.
• Ensures that Housekeeping staff follows established safety regulations in the use of equipment and supplies at all times.
• Inspects storage rooms, utility, and janitorial closets for upkeep and supply control.
• Requisitions all Housekeeping supplies and equipment and maintains adequate inventory levels to provide a clean, safe, and comfortable environment.
• Assist in preparing the Housekeeping Departments budget for review and approval.
• Assist in developing and maintaining written policy and procedures for housekeeping staff.
• Communicate with other departments to adequately plan for Housekeeping services and activities.
• Seeks out new methods and principles and incorporates them into existing Housekeeping practices.

Physical Requirements

• No schedule restrictions; must be able to workdays, nights, weekends, and holidays;
• Frequent pushing, pulling, reaching, stretching, stooping, handling, and gripping is required. Ability to frequently lift or carry up to 20 lbs. Ability to occasionally lift or carry more than 20 lbs.;
• Long hours sometimes required; ability to work in a standing position for long periods of time.

Benefits

• In addition to a competitive salary, The Manhattan Club is proud to offer a comprehensive benefits package. This includes medical and dental insurance for eligible employees and their dependents. Short- and long-term disability, a 401(k)-retirement savings account, flexible spending account, dependent care spending account, and transportation spending account. There is also a company sponsored life insurance policy as well as opportunities for professional growth and development.

EOE