Status: Non-Exempt Reports to: Front Office Manager
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JOB SUMMARY
The front desk agent at Caravan Court facilitates guest request completion and oversees the daily check in and check out process for hotel guests.
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ESSENTIAL DUTIES & FUNCTIONS
· Operational Responsibilities
o Log all guest requests into portal
o Communicate updates and correspondence with guests
o Perform check in and check out tasks according to hotel standards
o Complete daily front desk checklist
o Adhere to core standards
· Guest Services
o Anticipate and attend to guest needs
o Report all incidents according to company guidelines
o Store guest luggage and document appropriately
o Receive and store guest packages
o Administer lost and found per company guidelines
· Team Support and Training
o Attend and contribute to department meetings
o Participate in cross training
o Complete all required trainings
· Communication and Reporting
o Facilitate all internal communications and follow up accordingly
o Run all reports necessary to the operation
o Complete full shift pass on reports
· Safety & Compliance
o Adhere to all safety and security guideline
Publié Le 26 Juin 2026