Photo of The Westin Sacramento Riverfront Hotel & Spa, Sacramento, CA

Front Office Director

The Westin Sacramento Riverfront Hotel & Spa

4800 Riverside Boulevard
Sacramento, CA 95822

Hotel de 101 Chambres
Géré par HHM Hotels
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Compensation: 70 500 $ à 74 000 $ par année, Temps plein

Opportunity: Front Office Director

Manage hotel front office operations in accordance with established guest service and sustainability standards.

Potential Career Path

Assistant General Manager – General Manager – Area General Manager

Essential Job Functions

  • Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
  • Oversee front office departments to ensure an optimal level of service and hospitality are provided to hotel guests.
  • Be aware of guest satisfaction scores and brand standards and work toward increasing departmental and overall guest satisfaction.
  • Resolve customer complaints, and anticipate potential problems by reviewing and monitoring operational issues, business flow and associate performance.
  • Monitor all front of the house financial operations and ensure front office compliance with accounting controls and procedures.
  • Develop, implement and monitor daily, weekly, monthly, and annual department-wide budgets and forecasts. Review, submit for approval, and order capital budget items as required.
  • Supervise all front of the house department managers.
  • Review correspondence from guests and incident logs and direct staff according to information obtained.
  • Oversee all vendor and personnel contracts throughout the hotel.
  • Monitor occupancy of guest room space to ensure most efficient use and minimize overbooking.
  • Oversee the property accounting functions including but not limited to Accounts payable and receivables, house bank audits, petty cash as it relates to the front office.
  • Coordinate with corporate accounting department to oversee payroll functions.
  • Oversee and ensure internal audit standards are met.
  • Interact with the sales staff to discuss and implement sales strategies to continually improve occupancy levels and improve maximum occupancy and rates.
  • Monitor and maintain the front office systems and equipment to ensure optimum performance.
  • Serve on the hotel’s safety committee.
  • Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies.
  • Follow sustainability guidelines and practices related to HHM’s EarthView program.
  • Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
  • Perform other duties as requested by management.

Position Requirements

  • Associate or Bachelor’s degree preferred.
  • Intermediate knowledge of overall hotel operations.
  • Large hotel experience preferred.

Work Environment and Context

  • Work schedule varies and may include working on holidays, weekends and alternate shifts.
  • Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Publié Le 29 Juin 2026

À propos de The Westin Sacramento Riverfront Hotel & Spa

Our Hotel

Located near the Land Park neighborhood our hotel places you three miles from the Sacramento Executive Airport and 11 miles from the Sacramento International Airport. Enjoy access to popular area attractions such as Old Sacramento, the Sacramento Zoo and Golden 1 Center. Maintain your health routine with a workout in our 24-hour fitness center and enjoy a swim in our heated outdoor pool. Afterward, pamper yourself with a massage at our on-site spa, Spa LaLe or a sumptuous dinner at our award-winning hotel restaurant. Our hotel in Sacramento, California also offers stylish event space ideal for any size meeting or celebration. Rest and renew in one of our spacious rooms or suites, featuring plush bedding and mini-refrigerators. Select rooms and suites offer fireplaces, claw-foot or jetted tubs and private balconies. Experience a rejuvenating stay at The Westin Sacramento Riverfront Hotel & Spa. 

À propos de HHM Hotels

An Industry Leader in Hospitality

HHM Hotels is the preferred operator to many sophisticated and institutional owners of hotel real estate, including public and private owners, across the United States and Canada. We are known for consistent outperformance in operating results, the stability of our managed portfolio and operating teams, and our unrelenting focus on people, processes, and technology. HHM Hotels is tireless in delivering results and working closely with our owners across a portfolio of 240 hotels and over $2BN in managed revenues in the United States and Canada.

MANAGEMENT

For the past 30 years, HHM Hotels has focused on building out specific and differentiated capabilities and technology to serve our owners and drive industry-leading results in the areas of revenue generation, cost management, service delivery, and associate development and retention. In particular, we have focused on developing proprietary data, processes, and business systems to drive advantage and maintain our unwavering focus on results across every aspect of our managed hotels.

INVESTMENT

HHM Hotels has a highly active and productive investment team that seeks to leverage our operating capabilities and market knowledge to source, underwrite, and introduce deals to our stable of industry-leading investment partners. We have helped put together dozens of related deals and focus carefully on potential operational efficiencies, brand or market repositioning opportunities, and other ways that we can find value through our extensive market knowledge, operating capabilities, and in-house legal, asset management, and risk management teams.

BRAND POSITIONING

Our experience with branded and independent hotels allows us to quickly determine the brand positioning within a local market to ensure the highest operational profitability. We understand the demands of hotel openings and rebranding because we’ve been on the ground to lead them, from Forbes Five-Star property openings and global product launches to corporate rebranding projects around the world.

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