General Manager

What's in it for you...

• Insurance enrollment available from DAY 1!
• Paid time off available from DAY 1!
• Holiday pay available from DAY 1!
• 401(k) enrollment after 30 days!
• Hotel and travel discounts at worldwide destinations!
• Professional development and promotion opportunities!

The Inn on Sheridan | Zion, IL

Situated midway between Chicago and Milwaukee and just blocks from the Lake Michigan shoreline, The Inn on Sheridan offers guests a welcoming home base in Zion, Illinois. With thoughtful amenities including a 24-hour fitness facility, library, complimentary breakfast, Callie’s Coffee Shoppe, and Lakefront Smokehouse, the Inn delivers comfort, convenience, and genuine hospitality at every turn.

We are seeking a dynamic, hands-on General Manager to lead the hotel’s overall operation and bring energy, accountability, and heart to the guest and associate experience. This is an opportunity for a hospitality leader who thrives in a full-service environment, understands how to drive performance, and knows that great culture is the foundation of great results.

As General Manager, you will oversee all areas of the hotel, including Rooms, Sales, Marketing, Maintenance, and Administration. You will set the tone for the property by leading with intention, developing a strong team, creating memorable guest experiences, and delivering financial performance through thoughtful revenue generation and expense management.

What You’ll Do

• Lead the overall operation of The Inn on Sheridan, ensuring the hotel consistently delivers exceptional guest service, operational excellence, and strong financial results.
• Create a workplace culture rooted in accountability, collaboration, inclusion, and genuine hospitality.
• Recruit, hire, train, coach, and retain a high-performing hotel team that is empowered to exceed guest expectations.
• Partner closely with on-property sales leaders and corporate sales and revenue management teams to maximize revenue, market share, and profitability.
• Oversee Rooms, Maintenance, Administration, Sales, and Marketing functions to ensure alignment, communication, and execution across departments.
• Proactively address guest feedback and service opportunities with empathy, urgency, and professionalism.
• Manage budgets, control expenses, oversee purchasing, and ensure effective use of hotel resources.
• Inspire department leaders to uphold First Hospitality standards and deliver consistent service, cleanliness, safety, and brand expectations.
• Ensure the hotel team has the tools, supplies, training, and communication needed to perform at a high level.
• Maintain knowledge of hotel emergency procedures and lead the team confidently through safety, security, and guest-related situations.
• Serve as a visible, engaged leader who leads by example and represents the property and First Hospitality with professionalism and pride.

What Success Looks Like

• A well-run, guest-focused hotel operation with strong associate engagement and accountability.
• Revenue and profit goals are achieved through strategic sales efforts, revenue management partnership, and disciplined expense control.
• Guests feel heard, valued, and cared for.
• Associates feel supported, respected, and motivated to do their best work.
• The property maintains a positive culture, strong service scores, and consistent operational execution.

What You Bring

• 5+ years of hotel management experience.
• Prior experience with sales, revenue management, budgeting, and financial performance preferred.
• Bachelor’s degree or equivalent combination of education and experience required.
• Strong leadership presence with the ability to motivate, coach, and develop others.
• Excellent verbal and written communication skills with a diplomatic, solutions-oriented approach.
• Strong administrative and organizational skills.
• Intermediate proficiency with Microsoft Office systems.
• Ability to speak, read, and write in the primary language used in the workplace.
• Valid driver’s license required.

Physical Requirements

Ability to stand, sit, and walk frequently throughout an 8+ hour workday.

Ability to lift, lower, push, pull, and maneuver up to 30 pounds occasionally.

About First Hospitality

Founded in 1985 and based in Chicago, First Hospitality is a forward-thinking hotel development, investment, and management company. Our strategic vision is to create value for all through excellence and an openness to doing things differently.

First Hospitality seeks to attract and retain a high-performing and diverse workforce where employees’ differences are respected and valued. We foster an inclusive work environment that promotes collaboration, flexibility, fairness, and opportunity.

First Hospitality is an Equal Opportunity Employer.