Bellperson

REPORTS TO:           Front Office Manager

STATUS:                    Non-Exempt

JOB SUMMARY:      The bell person is responsible for providing a warm welcome and sincere customer service. The bell person is to ensure guest satisfaction is met, delivering the best guest experience. The primary duty of the bell person is to assist with luggage and provide information about the hotel and College Station area.

Physical Requirements:

Working Environment:

· Interior of hotel in all areas of hotel. Exposure to hot and cold temperatures

· Exterior of hotel with exposure to weather conditions

DUTIES & FUNCTIONS:

• Contribute positively to the team within the department
• Prepare for all guest requests
• Participate in on going trainings
• Comply with hotel Valencia group (and its affiliates) standards and regulations to encourage safe and efficient hotel operation
• Maintain regular attendance in compliance with hotel Valencia (and its affiliates) standards as required by scheduling which will vary according to hotel needs
• Complete other duties as assigned by the Front Office Supervisor and MOD
• Resolve any guest and/or associate issues incurred during the shift in a professional and thorough manner, communicating effectively as appropriate
• Greet and engage guests, whenever possible, to ensure quality of service is upheld and recover their confidence in the hotel
• Unload luggage from vehicles and taxis
• Promptly and safely transport luggage to and from guests’ rooms; may secure, tag, and store luggage at guest’s request
• Open entrance doors for all guests
• Answer questions and offer information and assistance
• Keep working area clean and organized
• Be extremely courteous to all customers and fellow employees
• Maintain hotel equipment in proper working conditions
• Escort incoming guests to the rooms and/or partial escorts
• Offer information pertaining to available services and facilities of the hotel, points of interest, direction, and dining options
• Inspect guests’ room to ensure furnishings are in order and supplies are adequate upon guest escort
• Deliver luggage, packages, mail and other guests belongings
• Call taxis for guests
• Complete errands as requested by the other hotels departments
• Any other duties, as assigned, by supervisor
• Always maintain confidentiality of guest and hotel information

ESSENTIAL SKILLS AND QUALIFICATIONS:

Excellent customer service skills

Hospitality experience preferred

Strong English communication and organizational skills

Must be available to work mornings, nights, weekends, and holidays

BENEFITS: 

• Medical, Dental, Life insurance
• Paid Time Off
• Paid Community Service Days
• Click here to learn more

Valencia Hotel Group (and all its affiliates) is an Equal Opportunity Employer

Valencia Hotel Group provides equal employment opportunities to all persons. The company does not discriminate because of race, color, religion, sex, national origin, disability or ancestry in recruiting, hiring, placement, promotion or any other condition of employment and actively seeks a diverse and representative work force.

CANDIDATE PROFILE

Education and Experience