Albany Marriott’s company culture empowers our associates to take initiative, be proactive, and contribute to the success of their property with well-defined strategies and objectives. We are renowned for our fully integrated approach to hospitality services — all with outstanding client service. Our team is made up of the best talent in the hospitality industry, down to every employee, position, and hotel.

Position Summary

The Sales & Group Coordinator provides administrative and operational support to the Sales Department by coordinating group business from inquiry through arrival. This position serves as a liaison between clients and hotel departments, assists with group documentation, coordinates reservations and event details, maintains accurate sales and reservation information, prepares reports and dashboards, and supports revenue optimization through organization, communication, and data analysis.

The Sales & Group Coordinator plays a critical role in ensuring a seamless experience for clients while supporting hotel operations and maximizing group revenue opportunities.

Essential Job Functions

This job description is intended to summarize the primary responsibilities and qualifications of this position. It is not intended to include every duty that may be assigned. The hotel operates 24 hours a day, 7 days a week, and work schedules may vary based on operational needs.

The Sales & Group Coordinator is responsible for, but not limited to:

Provide administrative support to the Director of Sales and Sales Managers.
Answer telephone calls and email inquiries professionally and promptly.
Coordinate all aspects of group reservations from booking through arrival.
Prepare and distribute Group Resumes and communicate group requirements to hotel departments.
Maintain rooming lists, group blocks, deposits, cut-off dates, and reservation details.
Coordinate VIP arrivals, amenities, upgrades, and special requests.
Communicate effectively with Front Office, Housekeeping, Engineering, Food & Beverage, Banquets, and other departments to ensure successful group execution.
Maintain accurate information within PMS, CI/TY, and other hotel systems.
Review group bookings for accuracy and completeness.
Create, update, and maintain Excel spreadsheets, reports, and tracking tools.
Monitor group pickup, room block utilization, and booking trends.
Assist with occupancy forecasting and revenue reporting.
Analyze group performance, ADR, RevPAR, occupancy, and other sales metrics to support business decisions.
Identify trends and opportunities that improve operational efficiency and maximize revenue.
Review guest and client feedback to identify opportunities for continuous improvement.
Maintain organized client files and confidential information.
Respond promptly to internal and external requests while providing exceptional customer service.
Support department projects and perform other duties as assigned.

Education & Experience

High School Diploma or GED required.
Bachelor's degree preferred in Hospitality Management, Business Administration, Marketing, Communications, or a related field.
We are willing to train the right candidate who demonstrates exceptional customer service, professionalism, organizational skills, and a strong willingness to learn.
One (1) to two (2) years of hospitality, group sales, catering, front office, customer service, administrative, or related experience preferred.
Technical Skills

The successful candidate should possess:
Advanced proficiency in Microsoft Excel.
Advanced proficiency in Microsoft Word.
Proficiency with Microsoft Outlook and PowerPoint.
Experience using, CI/TY, Marriott systems, Property Management Systems (PMS), or similar hotel software preferred.
Ability to create reports, spreadsheets, dashboards, contracts, proposals, and business correspondence.
Strong analytical skills with the ability to interpret occupancy, ADR, RevPAR, group pickup, room block performance, and other key performance indicators.
Ability to learn new software systems quickly and accurately.
Knowledge, Skills & Abilities
Excellent written and verbal communication skills.
Strong organizational and time management skills.
Exceptional attention to detail.
Ability to prioritize multiple projects simultaneously.
Professional appearance and demeanor.
Strong customer service orientation.
Ability to maintain confidentiality.
Ability to exercise sound judgment and problem-solving skills.
Ability to work independently and collaboratively.
Ability to adapt to changing business demands.
Physical Requirements
Ability to sit, stand, and walk for extended periods.
Frequent use of computers, keyboards, telephones, and office equipment.
Occasionally lift up to 25 pounds.
Ability to move throughout the hotel while supporting operational needs.
Ability to work weekends, holidays, and varied schedules as business demands require.
Performance Expectations

The Sales & Group Coordinator is expected to:
Deliver exceptional service to guests, clients, and associates.
Maintain accurate and timely sales records and reporting.
Demonstrate professionalism, integrity, and reliability.
Communicate effectively with all hotel departments.
Support revenue growth through organization, reporting, and operational excellence.
Continuously seek opportunities to improve efficiency and guest satisfaction.
Comply with all Albany Marriott and DHM policies, procedures, and brand standards.

Qualifications

KNOWLEDGE, SKILLS & ABILITIES

The Hotel may consider equivalent combination of acceptable education and experience providing the knowledge, skills and abilities cited below, when applicable

High School Diploma required; bachelor’s degree preferred.
1-2 years administrative support experience, additional hotel front desk experience is preferred.
Must be self-directed, motivated and demonstrate intuitive customer service and interpersonal skills.
Effectively deals with internal and external customers, with high levels of patience, tact, and diplomacy.
Communicates clearly, concisely, and openly in all interactions.
Has exceptional attention to detail, organizational, analytical and time management skills.
Multi-tasks and prioritizes in a fast-paced work environment.
Exercises sound judgment: evaluates situations and utilizes appropriate and creative resources to solve problems.
Is technologically savvy, with a working knowledge of Microsoft Office, Delphi, PMS.

PHYSICAL DEMANDS

Prolonged periods of sitting at a desk and working on a computer.
Must be able to lift up to 15 pounds at times.

Benefits

401(k)
Disability insurance
Employee assistance program
Health insurance
Life insurance
Paid time off
Room Discounts
Employee Food and Beverage Discounts

EEO: We are committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.

Publié Le 13 Juillet 2026

Group & Sales Coordinator

Marriott Albany

Qualifications

À propos de Marriott Albany

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