Guest Service Agent

Love meeting new people? Enjoy making someone's day a little better? We might have the perfect job for you.

At Hilton Garden Inn Asheville South, our Guest Service Agents are more than front desk associates—they're the welcoming smile after a long day of travel, the problem-solvers when plans change, and the reason guests choose to come back.

If you're friendly, dependable, and love creating great experiences, we'd love to have you on our team.

What You'll Be Doing

• Welcome guests with genuine hospitality from check-in to check-out.

• Process reservations, room assignments, payments, and room keys accurately.

• Answer guest questions, handle requests, and resolve concerns with confidence and care.

• Work closely with Housekeeping, Engineering, and the rest of the hotel team to ensure every guest has a seamless stay.

• Share recommendations for local restaurants, attractions, and hidden Asheville gems.

• Complete daily reports, balance your cash drawer, and keep everything running smoothly.

• Help create the kind of experience that turns first-time guests into loyal Hilton travelers.

We're Looking For Someone Who Is

• Friendly, positive, and enjoys helping people.

• Reliable and ready to be part of a team.

• Comfortable using computers and learning new systems.

• Able to multitask in a fast-paced environment.

• A great communicator with strong problem-solving skills.

• Available to work flexible shifts, including weekends and holidays.

Previous customer service experience is required. Hotel experience is a plus—but we'll happily teach the right person!

Why You'll Love Working Here

• Weekly Pay

• Paid Vacation (Full-Time)

• Medical, Dental & Vision Insurance (Full-Time)

• Direct Deposit

• Employee Referral Bonus Program

• Hilton Team Member Travel Program (Travel the world at amazing Hilton team member rates!)

• Opportunities to grow your career within Hilton and Asheville Hospitality Group

• A team that genuinely supports one another

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Come join a team where hospitality is more than a job—it's what we love to do.

Hilton Garden Inn Asheville South is an Equal Opportunity Employer and a Drug-Free Workplace.