Photo of Boston Harbor Hotel, Boston, MA

Operations Manager

Boston Harbor Hotel

70 Rowes Wharf
Boston, MA 02110

Hôtel
Géré par HHM Hotels
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Compensation: 80 000 $ par année, Temps plein

Opportunity: Operations Manager

Manage front of the house operations including but not limited to: complimentary breakfast service, banquets, catering functions, and front office in accordance with established guest service and sustainability standards.

Your Growth Path

Front Desk Supervisor – Front Office Manager – Assistant General Manager

Your Focus
  • Train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
  • Ensure quality standards of complimentary food service stations are maintained.
  • Attend weekly meetings to ensure banquet event details are carried out consistent with client requests.
  • Assist Front Desk Manager & Front Office Supervisor in creating Front Office Schedule.
  • Manage labor and food cost expenses to fit within budgets and/or updated forecasts.
  • Receive and inspect food orders from third party catering companies.
  • Position will work shifts crossing over from Breakfast Attendant to Guest Service Agent.
  • Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies.
  • Work as Manager on Duty, when necessary.
  • Follow sustainability guidelines and practices related to HHM’s EarthView program.
  • Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
  • Perform other duties as requested by management.

Your Background and Skill

  • High school diploma or equivalent.
  • 1 to 2 years of related experience.

Work Environment and Context

  • Work schedule varies and may include working on holidays and weekends.
  • Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Publié Le 23 Juillet 2026

À propos de Boston Harbor Hotel

Boston's Waterfront Five Star Urban Resort

At the edge of the water and in the heart of Boston, we welcome you through our iconic archway into a place where history, hospitality, and thoughtful service join together. As the city’s only Forbes Five-Star and AAA Five Diamond waterfront hotel, we have long served as a cornerstone in Boston’s story. We are turning the page, honoring our legacy while reimagining luxury hospitality.

À propos de HHM Hotels

An Industry Leader in Hospitality

HHM Hotels is the preferred operator to many sophisticated and institutional owners of hotel real estate, including public and private owners, across the United States and Canada. We are known for consistent outperformance in operating results, the stability of our managed portfolio and operating teams, and our unrelenting focus on people, processes, and technology. HHM Hotels is tireless in delivering results and working closely with our owners across a portfolio of 240 hotels and over $2BN in managed revenues in the United States and Canada.

MANAGEMENT

For the past 30 years, HHM Hotels has focused on building out specific and differentiated capabilities and technology to serve our owners and drive industry-leading results in the areas of revenue generation, cost management, service delivery, and associate development and retention. In particular, we have focused on developing proprietary data, processes, and business systems to drive advantage and maintain our unwavering focus on results across every aspect of our managed hotels.

INVESTMENT

HHM Hotels has a highly active and productive investment team that seeks to leverage our operating capabilities and market knowledge to source, underwrite, and introduce deals to our stable of industry-leading investment partners. We have helped put together dozens of related deals and focus carefully on potential operational efficiencies, brand or market repositioning opportunities, and other ways that we can find value through our extensive market knowledge, operating capabilities, and in-house legal, asset management, and risk management teams.

BRAND POSITIONING

Our experience with branded and independent hotels allows us to quickly determine the brand positioning within a local market to ensure the highest operational profitability. We understand the demands of hotel openings and rebranding because we’ve been on the ground to lead them, from Forbes Five-Star property openings and global product launches to corporate rebranding projects around the world.

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