Photo of Hotel Mazarin, New Orleans, LA

Dual Guest Service Manager

Hotel Mazarin

730 Bienville Street
New Orleans, LA 70130

Hotel de 102 Chambres
Géré par The J Collection by Waterford Hotel Group

Hotel discounts, same day pay, holiday pay, advancement opportunities!

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Come for a JOB, stay for a CAREER.
Compensation: 60 000 $ à 65 000 $ par année, Temps plein

ABOUT US

At Waterford Hotel Group we pride ourselves on cultivating a workplace that feels like home and brings out the best in you, each and every day. We will celebrate your successes, appreciate your strengths, and offer an environment where each of us can truly be ourselves. We provide competitive compensation and benefits, a tight-knit and supportive work environment, plus numerous opportunities for professional development and advancement. Come for a JOB, stay for a CAREER.

Dual Guest Services Manager
Hotel Mazarin & Hotel Le Marais | New Orleans, LA

Are you a hospitality professional who thrives in a fast-paced environment and enjoys creating memorable guest experiences? Waterford Hotel Group is seeking a Dual Guest Services Manager to oversee front office operations at Hotel Mazarin and Hotel Le Marais, two distinctive boutique hotels in the heart of New Orleans' French Quarter.

In this role, you will provide leadership and support to both front office teams, ensuring exceptional guest service, operational excellence, and compliance with brand and company standards. You'll coach and develop associates, resolve guest concerns with professionalism, and work closely with hotel leadership to drive guest satisfaction and operational performance.

What You'll Do
  • Lead the daily front office operations for both Hotel Mazarin and Hotel Le Marais.
  • Recruit, train, coach, and develop front desk associates while fostering a positive team culture.
  • Ensure outstanding guest service by resolving concerns promptly and professionally.
  • Maintain compliance with company policies, brand standards, and financial controls.
  • Monitor front office performance, productivity, and service metrics while identifying opportunities for continuous improvement.
  • Partner with department leaders to ensure seamless communication and an exceptional guest experience.
Schedule

Hospitality never sleeps! This position requires a flexible schedule, including days, evenings, weekends, and holidays. If you enjoy leading people, solving problems, and delivering exceptional guest experiences, this could be the perfect opportunity for you.

Qualifications
  • Minimum of 2-3 years of hotel front office supervisory or management experience.
  • Strong leadership, communication, and guest service skills.
  • Excellent organizational skills with strong attention to detail.
  • Ability to make sound decisions and remain calm in a fast-paced environment.
  • Passion for coaching, developing, and motivating team members.
  • Must successfully pass a background check and drug screening.

If you're ready to take the next step in your hospitality career while working in the vibrant French Quarter, we'd love to hear from you!

WATERFORD HEALTH AND WELLNESS

Health Insurance is available on the first of the month after hire!

We value the health and wellness of you and your family. Full time associates can enroll in medical, dental and vision coverage and part-time associates averaging 17.5 hours a week can enroll in dental and vision coverage. Everyone’s needs are different and there is something for everyone with numerous supplemental insurances to choose from.

We know that life gets in the way, and YOU deserve to recharge.

Full-time associates receive paid time off within the first 90 days of employment.  We also offer paid holidays for eligible associates.  If you stick with us for five years or more, enjoy paid days off for your Birthday and Employment Anniversary date! 

EXCITING EXTRAS

On Demand Pay - Why wait for pay day – get your pay when you need it 24/7.

Pet Insurance - We cover the whole family, and all associates are eligible for discounted pet insurance.

401k Plan - Nobody wants to work forever, start planning for your future now.

Hotel Discounts - It’s one of the biggest industry perks.

Shoes for Crews - All associates are eligible for a shoe subsidy through Shoes for Crews.

For more information, please visit our website at waterfordhotelgroup.com

EOE/M/F/D/V

Publié Le 29 Juillet 2026

À propos de Hotel Mazarin

ELEGANT NEW ORLEANS HOTEL ROOMS & SUITES Rooms & Suites The Hotel Mazarin’s rooms and suites offer New Orleans style and comfort. Crystal chandeliers and marble tiles decorate every room, and most come with stunning French Quarter views perfect for the Mardi Gras season. Immerse yourself in old-world grandeur at the Hotel Mazarin.

À propos de The J Collection by Waterford Hotel Group

Welcome to The J Collection The J Collection represents a portfolio of independent and branded hotels, ranging from historic mansions to modern retreats. Our distinct properties provide guests with the opportunity to truly experience the culture, history, and personality of New Orleans while receiving personalized service. Whether planning a weekend staycation, a family vacation, a romantic getaway, a business trip, a corporate event, or a wedding, our selection of properties ensures a hotel for everyone and any occasion. If the ideal hotel for your occasion isn’t in our collection, it simply doesn’t exist elsewhere.

À propos de Waterford Hotel Group

Company Description

Waterford Hotel Group manages properties in 9 states with more than 6,200 rooms. Our portfolio includes limited-service and full-service hotels, conference centers, all-suite and resort hotels, all of which are franchised or independently owned properties.

Why People Like to Work for Us

Waterford Hotel Group believes that the quality of our staff directly translates into operational excellence and overall guest satisfaction. The quality of our staff is reflected through the high levels of associate satisfaction, continuously motivated by a passion for excellence, integrity and fairness. This is achieved through on-going training, an emphasis on teamwork, an intimate knowledge of our properties and a thorough understanding of the needs of our customers, guests, and the communities we serve.

Waterford Hotel Group offers a wide range of benefits to eligible associates, which include medical, dental, life, and disability insurance, 401 (k) retirement plan, paid holidays, personal days, vacation time, educational assistance programs, and associate room discount.

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