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Slot Shift Manager

Desert Diamond Casino West Valley

9431 W. Northern Ave
Glendale, AZ 85305

Casino et Hôtel
Géré par Desert Diamond Casinos & Entertainment
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Position Summary

Under the direct supervision of the Slot Operations Manager, is responsible for the day-to-day slot operations on an assigned shift. Responsible for supervising, managing, and monitoring the overall slot area including all slot department team members for efficiency, guest service, adherence to all departmental, Tohono O’odham Gaming Enterprise (TOGE), Tohono O’odham Gaming Office (TOGO), and Arizona Department of Gaming (ADOG) policies, procedures, and directives, protecting all TOGE assets. Develops and mentors team members.

This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive.

Essential Duties & Responsibilities

  • Promotes positive guest relations, greets guests and creates a friendly atmosphere
  • Observes and recognizes irregularities, violations, or other discrepancies in casino personnel or guests and institutes appropriate action
  • Applies fair and consistent supervision and disciplinary practices
  • Investigates and resolves guest complaints
  • Plans and administers work schedules and assignments
  • Issues appropriate disciplinary action according to TOGE and departmental policies
  • Ensures compliance with all State and TOGE policies and procedures, including Internal Controls (ICs)
  • Ensures tidiness and cleanliness of responsible areas, ensuring all chairs are pushed in
  • Ensures that team members work with security personnel and other casino staff as necessary
  • Ensures compliance with guest service policies
  • Ensures all evaluations for assigned team members are completed on time
  • Monitors the performance of direct reports, ensuring adherence to all casino policies and procedures
  • Exhibits awareness of the various types of slot and video machines cheating methods and recognizes any potential attempts while monitoring assigned section
  • Assists in the coordination of and preparation of special slot machine functions
  • Assigns daily duties and monitors expected results
  • Prepares shift reports
  • Attends mandatory meetings as scheduled
  • Oversees the supervision of slot personnel, which includes work allocation, training and problem resolution; evaluates performance and makes recommendations for personnel actions, motivates team members to achieve peak productivity and performance
  • Takes all precautions to protect TOGE assets
  • Authorizes prize jackpots according to approved policies and completes required forms if necessary
  • Supervises and assists area as needed
  • Responsible for the accuracy and timeliness of all required departmental, TOGE, TOGO, and/or ADOG reports
  • Performs other duties as assigned

    • Minimum Qualifications

    Education And Experience

    High school diploma or GED plus six (6) years of experience in slot operations, three (3) of which must have been as a Slot Supervisor or above. Must be 18 years of age or older. No felony, theft or stealing convictions. Must be able to pass a pre-employment drug/alcohol screen, background investigation, obtain and maintain a gaming license and to include the following:

    Knowledge, Abilities, Skills, And Certifications

  • Must have working knowledge of mechanical functions and play aspects of slot machines, procedures and casino floor operations
  • Must have skills in professional management techniques
  • Must have a working knowledge of software and casino management systems
  • Must be able to lead by example
  • Must be outgoing, energetic, and possess a positive attitude towards the Enterprise, its guests, and team members
  • Must be able to work in a high risk, fast paced environment, follow detailed procedures and ensure accuracy in documentation and data
  • Must be able to resolve controversy, maintain a fair and objective position when dealing with team members and guests
  • Must be able to delegate duties appropriately
  • Must be experienced in supervisory techniques including personnel management
  • Must be able to analyze reports and be able to clearly present information
  • Must be able to exhibit judgment based on sound business practices and a realistic understanding of issues
  • Must be able to interact effectively with Tribal, State and National Regulatory Officials
  • Must be able to establish, administer and maintain staff training programs and records
  • Must be able to efficiently schedule, and utilize manpower needs, including scheduling for events, holidays, and other peak times
  • Must be able to write and implement departmental procedures as necessary
  • Must be able to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals
  • Must be able to speak effectively before groups, guests or team members
  • Must be able to calculate figures and amounts such as addition, subtraction, multiplication, discounts, interest, commission’s proportions and percentages
  • Must be able to follow instructions and apply common sense understanding to carry out directions in written, oral or diagram form
  • Must have the ability to write reports and correspondences
  • Must be able to deal with problems involving guests, team members, and other internal department issues with a focus on resolving the issues in a fair and balanced method while protecting TOGE assets
  • Must be skilled in operating business computers and office machines, including in a Windows environment, specifically Word, Excel, Access, and presentation software (such as PowerPoint)
  • Must be able to communicate effectively in the English language, both verbally and in writing with staff and the general public
  • Must be able to demonstrate outstanding guest service at all times

    Physical Demands

    While performing the duties of this job, the team member regularly is required to sit and stand; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The team member frequently is required to walk. The team member occasionally is required to stoop, kneel, crouch, or crawl. The team member must occasionally lift and/or move up to 50 pounds.

    Work Environment

    Work is generally performed in a casino setting with exposure to second-hand smoke and a high noise level. Evenings, graveyards, holidays and/or weekend work may be required. Extended hours and irregular shifts may also be required; to include rotating shifts.

    • Publié Le 30 Juillet 2026

    À propos de Desert Diamond Casino West Valley

    Desert Diamond Casino West Valley is in the center of the excitement, with nearby shopping, dining, and nightlife. We are the official casino partner of Westgate Entertainment District.

    Our casino offers a variety of table games which include live Blackjack, Craps, Roulette, Mini-Baccarat, Pai Gow Poker, Ultimate Texas Hold ‘Em, Three Card Poker, Spanish 21 and a Sportsbook.

    Food & Beverage venues include the Nineteen 86 Steakhouse, the Edge, the Rock Bar, a Food Court and the casino Sports Bar.

    We have the best guest service in town and our team members add the fun! We offer a friendly, fun work environment and our benefits package is unparalleled.  Flexible schedules, paid time off, tuition assistance and insurance options, are just a few of the benefits you'll receive.

    If you are looking for an exciting, fast-paced career with plenty of growth opportunity - Desert Diamond Casinos and Entertainment is the place for you!

    Owned and operated by the Tohono O'odham nation, we are one of the premier entertainment and gaming destinations in Southern Arizona - Sahuarita, Tucson, and Why, known for our beautiful properties offering quality entertainment, great food, exciting games, and outstanding guest service.

    We are considered to be one of the largest and most respected employers in the area, offering competitive salaries, great benefit packages, and career advancement opportunities. 

    À propos de Desert Diamond Casinos & Entertainment

    Desert Diamond Casinos & Entertainment offer a convenient, memorable entertainment experience in Tucson, Sahuarita, Why and Glendale, Arizona. 

    Amenities include unmatched gaming options, fine dining, and world-class sporting events, music concerts and comedy sets at the Diamond Center. Desert Diamond Casinos & Entertainment also offers one of the region's finest convention centers and high-tech meeting facilities.

    An enterprise of the Tohono O’odham Nation, Desert Diamond Casinos & Entertainment has been in the gaming and entertainment business for almost 30 years, beginning in 1985 with the opening of Papago Bingo in the Tucson area.

    Our gaming properties include:

    Desert Diamond Casino Sahuarita which features 185,000 square foot of gaming space with 563 slot machines and eight live blackjack, roulette and mini-baccarat table games, as well as a Sportsbook. There are two dining venues - the Agave Restaurant offering fine dining and the Diamond Grill, as well as the two cocktail lounges on the casino floor. The property provides high-tech banquet & catering, conference and business meeting rooms and the Diamond Center can cater up to 2,400 guests.

    Desert Diamond Casino Tucson which is located a convenient distance from both the Tucson International Airport and downtown.The casino offers a poker room, slots, table games including live blackjack and roulette, high-stakes bingo, and a Sportsbook. Food & beverage venues include the Diamond Café, the Diamond Grill, the Ko:Sin Ki: Buffet and the Coffee Bar, as well as two lounges on the gaming floor. The Hotel & Conference Center features state-of the- art meeting spaces, luxurious rooms with complimentary wireless internet access, a heated outdoor pool, jetted hydro-spa, patio seating with a fire pit, and a fitness center with a gym.

    Desert Diamond Casino West Valley which has nearby shopping, dining, and nightlife and is the official casino partner of Westgate Entertainment District. The casino offers a variety of table games which include live Blackjack, Craps, Roulette, Mini-Baccarat, Pai Gow Poker, Ultimate Texas Hold ‘Em, Three Card Poker, Spanish 21. The Sportsbook provides a venue to wager on sports events.Food & Beverage venues include the Nineteen 86 Steakhouse, the Edge, the Rock Bar, a Food Court and the casino Sports Bar.

    Desert Diamond Casino Why which is the smallest of our four gaming properties, which features a convenience store, gas station, and slot machines. It's a favorite stop for travelers going to and from Rocky Point, Mexico.

    You can get a job anywhere, but Desert Diamond Casinos offer you a career!

    Incredible Work Environment:

    We work hard to make sure that each property supports an environment of fun and excitement, both for our guests and our valued employees.

    Corporate Culture: 

    Our team is dedicated to the success of our enterprise & business and creating a culture where diversity is respected and values are honored. Together, our commitment to our guests, community, and fellow employees, helps us to thrive as a high performance gaming enterprise.

    Unparalleled Benefits: We offer a variety of insurance options, including medical, dental, vision, home, automobile, short and long term disability, pet and legal insurances. In addition, we offer 401K, relocation, paid time off, an employee assistance program, competitive compensation, tuition assistance and more.

    Training: Our organizational development team provides training throughout our casinos for both new hires and career employees who want to move into new positions.

    Why you’ll love working in Arizona:
    https://moving.tips/city-guides/reasons-to-move-to-arizona/

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