Mini Bar Attendant

Essential Duties And Responsibilities 

• Stock, replenish, inspect, and service in-room minibars daily according to hotel standards and par levels.
• Perform accurate daily audits of minibar consumption and post charges promptly and correctly in the hotel’s POS system.
• Ensure all minibar products are within expiry dates, properly rotated using the FIFO method, and remove/dispose of expired or damaged items following proper procedures.
• Maintain the cleanliness and appearance of minibars, refrigerators, carts, and storage areas; defrost, sanitize, and clean fridges daily.
• Organize and fully restock minibar carts and storerooms at the end of each shift.
• Deliver outstanding guest service with professionalism, discretion, and attention to detail at all times.
• Handle guest inquiries, disputes, and special requests professionally and follow up as needed.
• Report any maintenance issues, damages, guest concerns, or inventory shortages to management immediately.
• Communicate effectively with Purchasing, F&B Management, and other departments regarding product orders and par levels.
• Complete all required daily worksheets, inventory reports, and paperwork accurately and on time.
• Follow all safety, sanitation, hygiene, and standard operating procedures, including current health department guidelines.
• Remove minibars from rooms when directed by management.
• Use and maintain hotel-provided communication devices responsibly

• Assist with in-room amenities delivery or other Food & Beverage tasks as assigned.

• Ensure proper billing to guest folios and master accounts

• Weekly inspection of meeting rooms for physical appearance and maintenance needs, forward maintenance/cleaning requests to appropriate departments, follow up to ensure completion 

Education / Experience

• High school diploma or equivalent
• Minimum 1 year of experience in hotel operations, minibar, housekeeping, or Food & Beverage
• Ability to work flexible shifts, including weekends and holidays

Preferred:

• Previous luxury or upscale hotel experience
• Food Safety Certification (ServSafe Food Handler or equivalent)
• Strong attention to detail and organizational skills
• Ability to work independently with minimal supervision while maintaining high standards
• Professional appearance and positive attitude

Requirements

• Physical demands
  • While performing the duties of this job, the employee is frequently required to sit, stand, walk, talk and hear
  • The employee is frequently required to use hands to finger, handle, or feel objects, tools, or controls 

• • Position may require reaching with hands and arms
  • The employee is frequently required to stoop, bend, and lift 
  • Employees must be able to lift and / or move an average of 20 lbs
  • Must be able to stand for a full (8) hour shift with one half-hour meal break 
• Communication
  • Ability to effectively communicate, both verbally and written, effectively with guests, vendors and co-workers
  • Excellent communication skills in English (verbal and written); additional languages a plus
  • Strong attention to detail and organizational skills
  • Ability to work independently with minimal supervision while maintaining high standards
  • Professional appearance and positive attitude
• Computer skills
  • Proficiency with hotel POS/PMS systems and basic computer applications

WORK ENVIRONMENT

The work environment characteristics described here are representative of those that an employee must be able to handle to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform in this environment.

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Noise level in the work environment is usually moderate except in mechanical areas and when using certain equipment. Work involves using various tools, including tools that may be considered dangerous. Protective equipment and clothing will be required. Proper safety precautions specified by the tool manufacturer and/or OSHA must be followed..