Senior Social Catering and Event Manager

Description

This position serves as the primary contact for clients from the time the contract is signed through event completion. The Senior Social Catering & Event Manager is responsible for planning, coordinating, and executing all event details, including timelines, floor plans, menus, room setups, décor coordination, vendor communications, guest room blocks, and special requests. This role works closely with clients and all hotel departments to ensure

JOB RESPONSIBILITIES:

• Manage weddings, galas, reunions, religious events, quinceañeras, celebrations of life, holiday parties, and other social events from contract turnover through event completion.
• Generate catering revenue through prospecting, responding to inquiries, conducting site tours, and closing social event business.
• Serve as the primary point of contact for clients throughout the planning process.
• Conduct detailed planning meetings with clients to determine event requirements and expectations.
• Coordinate wedding ceremonies, receptions, rehearsal dinners, farewell brunches, engagement parties, and related wedding functions.
• Assist couples and families with event design, timelines, menu selections, room layouts, and event flow.
• Coordinate vendor activities including florists, decorators, DJs, bands, photographers, officiants, rental companies, and other event professionals.
• Conduct property tours and participate in bridal shows, wedding expos, and community networking events.
• Create Banquet Event Orders (BEOs), Group Resumes, floor plans, and other event documentation.
• Distribute event information to all hotel departments and ensure accurate communication of client expectations.
• Attend and lead BEO and pre-convention meetings as required.
• Work with clients regarding room blocks, guest accommodations, VIP amenities, and special requests.
• Ensure all event details, guarantees, rooming lists, and billing information are accurate and submitted by required deadlines.
• Provide clients with banquet menus, credit card authorization forms, direct bill applications, and other required documents.
• Collaborate with culinary and banquet teams to customize menus and enhance the guest experience.
• Upsell food and beverage offerings, upgraded event enhancements, décor options, audio-visual services, specialty linens, and other revenue-generating opportunities.
• Create and maintain detailed event timelines and ensure all departments are aligned on event execution.
• Conduct final event walkthroughs with clients prior to event dates.
• Inspect banquet rooms and event spaces before guest arrival to ensure quality standards are met.
• Welcome clients upon arrival and remain accessible throughout events to address questions and concerns.
• Monitor event execution and respond quickly to client requests to ensure guest satisfaction.
• Resolve customer concerns professionally and effectively to maintain a positive experience.
• Review post-event billing for accuracy and coordinate revisions with the Accounting Department when necessary.
• Conduct post-event follow-up with clients, including thank-you communications and solicitation of feedback.
• Maintain organized and accurate client files, contracts, correspondence, BEOs, and event records.
• Partner with Sales, Front Office, Banquets, Culinary, Housekeeping, Engineering, and Accounting teams to ensure successful event execution.
• Stay current with wedding and social event trends to enhance the hotel's offerings and competitive position.
• Assist with developing new menus, event packages, promotions, and social event marketing initiatives.
• Meet or exceed catering sales goals and revenue objectives established by hotel leadership.
• Perform other duties as assigned by the Director of Sales & Marketing.

JOB REQUIREMENTS:

• Minimum of 3 years of catering, wedding, event planning, in hospitality setting.

Sheraton Albuquerque Uptown is an Equal Opportunity Employer. All qualified applicants and employees will receive consideration for employment without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability. If you need accommodation for any part of the application process because of a medical condition or disability, please send an email to yadira.delgado@sheratonuptown.com or call 505 349-8024 to let us know the nature of your request.

Qualifications

Relevant experience servicing groups and/or detailing events

Education

• Bachelors (Preferred)

Skills

• Decision Making (Advanced)
• Multi-Tasking (Expert)
• Detail Oriented (Advanced)

Experience

• Required

  3 years:

  Relevant experience servicing groups and/or detailing events

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.