Photo of Hampton Inn Dulles Airport South, Chantilly, VA

Front Desk Supervisor- Hampton Inn Dulles South - Starting at $20/hour

Hampton Inn Dulles Airport South

4050 Westfax Drive
Chantilly, VA 20151

Hotel de 137 Chambres
Géré par B.F. Saul Company Hospitality Group
Enregistrer ce travail
Tweet
LinkedIn
Temps plein
B. F. Saul Company Hospitality Group is a subsidiary of the largest private real estate company in the Washington, D.C. area, and has been in operation for over 130 years. The Hospitality Group operates a portfolio of more than 20 business class hotels with top brands from Intercontinental Hotel Groups, Marriott International, Hilton, and Best Western Hotels: along with The Watermark Hotel, The Hay-Adams Hotel, and Perch Putt. These properties are operated by a team of more than 1,000 enthusiastic hospitality professionals! 
This position is responsible for ensuring outstanding guest service and effective operations of the front desk.  Uses leadership skills to drive revenue, maximize profit and ensure quality. Effective management of assigned staff to ensure guest satisfaction, positive team member relations and achievement of overall financial results.
Responsibilities:
  • Guest Service:  Accountable for guest satisfaction by ensuring service standards are met and guests’ needs and concerns are responded to in a timely manner with a focus on service recovery when applicable. Works side by side with staff to train and model appropriate guest service standards. Responsible for holding staff members accountable for anticipating needs and exceeding guest expectations. Achieves business revenue goals by developing and implementing creative service programs designed to increase guest satisfaction.
  • Financial Results and Cost Control:  Responsible for management of expenses to maximize hotel profitability. Responsible for effective labor management through proper scheduling, monitoring, and adjusting based on business needs. Seeks and implements cost saving measures and efficient purchasing strategies in order to meet/exceed budget for expenses. Follows B. F. Saul Company Hospitality Group procurement guidelines and applies good business judgment. Assists with the preparation and management of the department budget.  Manages and maintains company assets to stay within budget guidelines and prolong the life of company resources. Uses expertise to advise and implement changes to front desk operations as needed, while maximizing revenue and occupancy.
  • People Management and Training:  Responsible for evaluating staff performance and takes appropriate corrective action as needed to hold team members accountable.  Motivates staff by setting goals, providing ongoing feedback, and rewarding/recognizing team members.  Responsible for interviewing, hiring, coaching, and development of all team members. Responsible for all required training for department team members and ensuring training records are maintained.  Analyzes quality issues, identifies training needs and ensures implementation to improve results.  Utilizes available resources and adheres to Hampton Inn training policies.  Promotes collaboration and positive, professional work environment. 
  • Self/Workload Management:  Attends all daily, weekly and/or monthly department/hotel meetings to ensure proper communication/planning occurs. Responsible for all front desk initatives. Must have high attention to detail, good communication skills and leadership ability. Must have excellent organization skills, a high degree of creativity to facilitate efficient problem solving. Must be able to manage multiple priorities and work in an environment with frequent interruptions and tight deadlines Adheres to all B. F. Saul Company Hospitality Group Standard Operating Procedures.
  • Safety/Risk Management:  Conduct routine inspections of front desk operations to maintain standards per B. F. Saul Company Hospitality Group, local, state and federal regulations. Ensures a clean and safe work environment, and follows all B. F. Saul Company Hospitality Group procedures for guest/team member incidents. 
Required Skills and Experience:
  • High school diploma or GED required.
  • 1+ years prior guest service experience required preferably in a hospitality setting. Excellent verbal communication skills needed. Attention to detail, customer focused and the ability to perform job duties in a fast paced environment.
  • Ability to lift, push and pull up to 75 pounds on an occasional basis. EEO AA M/F/Vet/Disabled
$20 - $21 an hour

Minimum and maximum wage or salary for the position

The actual base pay offered is determined by several variables, including, as appropriate, the applicant's qualifications for the position, years of relevant experience, distinctive skills, level of education attained, certifications or other professional licenses held.  Base pay is one component of B. F. Saul Company & Affiliates total compensation package, which also includes access to or eligibility for healthcare benefits, a 401(k) plan, short-term and long-term disability coverage, basic life insurance, bonus plans and more. 

B. F. Saul Company Hospitality Group is proud to be an equal opportunity workplace dedicated to pursuing and hiring diverse professionals.

Equal Opportunity Employer/Veterans/Disabled

Publié Le 21 Août 2026

À propos de Hampton Inn Dulles Airport South

Stay near Washington-Dulles International Airport.

Welcome to the Hampton Inn Washington-Dulles International Airport South hotel. Located just ten minutes from Dulles International Airport, our hotel offers a free airport shuttle service. Whether you’re here for business, in a group, or just for leisure, you’ll find comfort and convenience at every corner. You’ll also find plenty to do around the hotel, from playing golf to visiting the National Air and Space Museum. All the excitement of Washington, D.C. is only 45 minutes away.

Relax after a long flight with extra amenities at our Chantilly hotel. Plunge into the swimming pool, unwind in the whirlpool, or enjoy an invigorating workout at the fitness center. Catch up on work at the 24-hour business center or hold a meeting in one of our meeting rooms. Enjoy Hampton’s free hot breakfast, or, if you’re in a rush, pick up one of our free Hampton On the Run Breakfast Bags, available Monday through Friday. Retreat to a comfy guest room for a great night’s sleep on the clean and fresh Hampton bed®. Stay entertained on the road with free internet access in every guest room.

 

Hotel Facts

  • Located in Chantilly near the Dulles Expo center and in the heart of DC’s Wine Country
  • Near golf, dining, shopping, National Air and Space Museum and many other things to do in Chantilly
  • 10 minutes from Dulles International Airport with complimentary airport shuttle service
  • Indoor Pool - Open weekdays 5pm - 10pm and weekends 10am - 10pm
  • Well-equipped 24-hour business center and 1,081 sq. ft. of meeting space for corporate events

 

Included in Every Stay

  • Free hot breakfast
  • Clean and fresh Hampton bed
  • Free WiFi access in every room
  • Gym/fitness center use

À propos de B.F. Saul Company Hospitality Group


The Hospitality Group operates a portfolio of business class hotels that are branded under agreements with Intercontinental Hotels Group, Marriott International, Leading Hotels of the World, Best Western Hotels & Resorts and Hilton Hotels & Resorts. The properties are fully owned by the B. F. Saul organization and we employ a team of enthusiastic hospitality professionals. Please explore our site and learn about our fine organization, excellent people and the principles that guide our success.

Careers

At B. F. Saul Company Hospitality Group, we understand that the success of our company is a direct result of the dedicated efforts of our hard-working team members. 1,100 hospitality professionals strong and growing, our team members are the perfect example of what happens when pride, passion and drive come together to form One Team!

Autres offres d'emploi