Guest Service Specialist
Hilton Garden Inn and Homewood Suites by Hilton Ottawa Downtown
361 Queen Street
Ottawa,
ON
K1R 0C7
Canada
Description
We are hiring a Front Desk Clerk!
As a Front Desk Clerk, you play a key role in creating exceptional guest experiences by providing friendly, attentive service and ensuring every guest feels welcomed, supported, and valued throughout their stay.
Responsibilities:
- Deliver exceptional guest service and create a welcoming experience.
- Check guests in/out, manage reservations, and handle special requests.
- Respond to guest inquiries and resolve concerns promptly and professionally.
- Process payments, cash transactions, and guest account charges accurately.
- Answer phone calls and provide information on hotel services and amenities.
- Monitor room availability and maintain accurate guest records.
- Maintain a clean and organized front desk and lobby area.
- Communicate guest feedback, maintenance needs, and operational updates.
- Follow all safety, security, and emergency procedures.
Qualifications:
- High school diploma or equivalent preferred.
- Previous hospitality or customer service experience preferred.
- Strong communication and guest service skills.
- Ability to multitask and stay organized in a fast-paced environment.
- Detail-oriented with basic computer and cash-handling skills.
- Professional, reliable, and service-focused.
- Ability to stand for extended periods and lift up to 40 lbs. when needed.
- Must be able to work a flexible schedule, including evenings, weekends, and holidays.
Benefits (Full Time Associates only)
Full-time associates are eligible to participate in a comprehensive benefit package, which includes
- Competitive wages
- Medical/Dental/Vision plans insurance
- Life insurance with Short Term and Long-Term disability options
- Tuition assistance
- Discounted room rates at Concord managed hotels
- Training & development and career advancement opportunities.
Why Concord?
Our culture is based on our five Cornerstones, and they are what we consider our foundation: Quality, Integrity, Community, Profitability, and Fun. It’s important to us to provide a great work environment for our associates and we strive to hire the BEST associates in the market.
Our “Associate First” culture supports and inspires personal development both within the workplace and beyond. Concord’s associates are what our company is built on, and we strive to recognize them for their hard work, dedication, and commitment to excellence.
We value work life balance, diversity, and our commitment to provide the best customer service and quality accommodations in every market we exist
If you are seeking a position where you can grow and be a part of a fun team, this job may be your answer. We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace.
À propos de Hilton Garden Inn and Homewood Suites by Hilton Ottawa Downtown
Short walk to government buildings
We’re in downtown, four blocks from the Parliament of Canada, and five blocks from Ottawa City Hall. The Ottawa River and Victoria Island are less than a kilometer away. The Canadian War Museum and the ByWard market are both within two kilometers. Enjoy all-day dining in the Tulip restaurant. Our Pavilion Pantry is open 24 hours for drinks and snacks.
À propos de Concord Hospitality Enterprises
Careers and Hospitality Job Opportunities with Concord
Concord Hospitality Enterprises Company is an award-winning hotel management and development company. Through the combined efforts of over 4,200 hard working and focused associates, Concord offers a unique blend of entrepreneurship, seasoned experience, innovation and technical excellence. These elements create a company equipped to produce above-standard returns, market sustainability and a partnership well worth investing in.
Since Concord's inception in 1985, our success has been guided by our cornerstones: Quality, Integrity, Community, Profitability and Fun. These cornerstones are the indispensible and fundamental basis of our daily actions. Our commitment to these cornerstones has led us to be recognized as the respected hospitality company that we are.
Concord is one of North America's largest hotel management and hotel development companies. Concord's passion for success has resulted in over twenty years of proven results as a hotel owner, manager, and developer of mid market and first class hotel properties. Concord's goal is to create value for its partners and associates by leveraging its operations, development, sales & marketing, technology, accounting, and management skills over its growing portfolio of first-class business hotels.
Concord has experienced sustained growth of a remarkable 35% annually for three years in a row and with over half a billion in new hotel projects in the pipeline, that number is projected to increase noticeably. Additionally, Concord is expanding its portfolio through third party management contracts with leading brand partners such as Marriott, Hilton, Starwood, Choice and Intercontinental Hotels. These growth opportunities have presented themselves to Concord based on our strong relationships with investment partners.
