Photo of Hyatt House Raleigh North Hills, Raleigh, NC

Guest Services Agent

Hyatt House Raleigh North Hills

160 Park at North Hills Street
Raleigh, NC 27609

Séjour Prolongé
Géré par Concord Hospitality Enterprises
Enregistrer ce travail
Tweet
LinkedIn
Compensation: 16 $ à 999 999 $ par année, Temps plein

Description

The Front Desk Agent serves as the first and last impression of our hotel, providing exceptional guest service while handling front desk operations efficiently and professionally. This role is responsible for creating memorable experiences, resolving guest concerns, and ensuring every guest feels valued throughout their stay.

Essential Responsibilities
  • Greet guests with enthusiasm and provide outstanding customer service.
  • Complete guest check-ins, check-outs, and reservation transactions accurately.
  • Answer phone calls and respond to guest inquiries in a professional manner.
  • Handle cash, credit card transactions, and balancing procedures.
  • Assist guests with hotel information, local recommendations, and special requests.
  • Address guest concerns promptly and work toward satisfactory resolutions.
  • Coordinate with housekeeping, maintenance, and other departments to meet guest needs.
  • Maintain accurate guest records and update information in the property management system.
  • Promote hotel amenities, services, and World of Hyatt membership opportunities.
  • Follow Hyatt standards, brand policies, and safety procedures.
Qualifications
  • Previous hospitality, customer service, or front desk experience preferred.
  • Strong communication and interpersonal skills.
  • Ability to multitask and remain organized in a fast-paced environment.
  • Basic computer proficiency and ability to learn hotel management systems.
  • Professional appearance and positive attitude.
  • Availability to work flexible schedules, including weekends and holidays.
  • High school diploma or equivalent required.
Schedule Requirements
  • Flexible schedule required.
  • Must be available to work weekdays, weekends, holidays, and varying shifts, including mornings, evenings, and overnight shifts as needed.
  • Ability to work additional hours during high occupancy periods and special events.

Concord Hospitality Benefits (Full Time Associates only)

Full-time associates are eligible to participate in a comprehensive benefit package, which includes

  • Competitive wages
  • Medical/Dental/Vision plans insurance
  • Life insurance with Short Term and Long-Term disability options
  • 401k with Company Match
  • Tuition assistance
  • Discounted room rates at Concord managed hotels
  • Training & development and career advancement opportunities. 

Why Concord?

Our culture is based on our five Cornerstones, and they are what we consider our foundation:  Quality, Integrity, Community, Profitability, and Fun.  It’s important to us to provide a great work environment for our associates and we strive to hire the BEST associates in the market. 

Our “Associate First” culture supports and inspires personal development both within the workplace and beyond. Concord’s associates are what our company is built on, and we strive to recognize them for their hard work, dedication, and commitment to excellence.

We value work life balance, diversity, and our commitment to provide the best customer service and quality accommodations in every market we exist

If you are seeking a position where you can grow and be a part of a fun team, this job may be your answer. We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Publié Le 2 Septembre 2026

À propos de Hyatt House Raleigh North Hills

Our Hotel

Hyatt House Raleigh North Hills hotel is nestled in the heart of vibrant North Hills, Raleigh’s premier destination for shopping, dining and entertainment. Designed with guests in mind, our residentially inspired suites include separate living rooms with a cozy sleeper sofa and full-size kitchens featuring a refrigerator, microwave and stove top. Whether visitors are in town for a night or a week, we provide attentive, thoughtful service and all the comforts of home.

Each guest room and suite at Hyatt House Raleigh North Hills includes the residential touches that make spaces feel homey and comfortable. 

  • 137 rooms, with studio guest rooms, and residential-style one and two bedroom suites
  • Seasonal outdoor pool
  • 24-Hour Workout Room
  • 24-hour coin-operated laundry room
  • Sun deck with lounge seating
  • Patio and fire pit

À propos de Concord Hospitality Enterprises

Careers and Hospitality Job Opportunities with Concord

Concord Hospitality Enterprises Company is an award-winning hotel management and development company. Through the combined efforts of over 4,200 hard working and focused associates, Concord offers a unique blend of entrepreneurship, seasoned experience, innovation and technical excellence. These elements create a company equipped to produce above-standard returns, market sustainability and a partnership well worth investing in.

Since Concord's inception in 1985, our success has been guided by our cornerstones: Quality, Integrity, Community, Profitability and Fun. These cornerstones are the indispensible and fundamental basis of our daily actions. Our commitment to these cornerstones has led us to be recognized as the respected hospitality company that we are.

Concord is one of North America's largest hotel management and hotel development companies. Concord's passion for success has resulted in over twenty years of proven results as a hotel owner, manager, and developer of mid market and first class hotel properties. Concord's goal is to create value for its partners and associates by leveraging its operations, development, sales & marketing, technology, accounting, and management skills over its growing portfolio of first-class business hotels.

Concord has experienced sustained growth of a remarkable 35% annually for three years in a row and with over half a billion in new hotel projects in the pipeline, that number is projected to increase noticeably. Additionally, Concord is expanding its portfolio through third party management contracts with leading brand partners such as Marriott, Hilton, Starwood, Choice and Intercontinental Hotels. These growth opportunities have presented themselves to Concord based on our strong relationships with investment partners.

Autres offres d'emploi