General Manager

We are seeking an energetic and dynamic Hotel General Manager to lead our hospitality team and oversee all aspects of hotel operations. This pivotal role requires a passionate leader with extensive experience in hospitality management, who can drive exceptional guest experiences, optimize revenue, and ensure smooth daily operations. The ideal candidate will possess strong managerial skills, a customer-focused mindset, and the ability to motivate teams to deliver outstanding service standards. As the face of our hotel, you will foster a welcoming environment, uphold brand standards, and implement strategic initiatives to elevate the guest experience while maintaining operational excellence.

Responsibilities

• Oversee daily hotel operations, including front desk, housekeeping, food and beverage, maintenance, and guest services to ensure seamless functioning.
• Lead and supervise hospitality teams, providing guidance, training, and performance feedback to foster a motivated and efficient workforce.
• Manage hospitality operations budgets, including revenue management, cost control, and financial planning to maximize profitability.
• Implement and monitor hotel management systems such as Property Management Systems (PMS) and hospitality reservation platforms to streamline bookings and guest data management.
• Uphold hotel guest service standards by ensuring exceptional guest relations, resolving issues promptly, and maintaining high levels of customer satisfaction.
• Develop strategic plans for revenue growth through marketing initiatives, pricing strategies, and optimizing occupancy rates.
• Maintain group sales at hotel.
• Maintain compliance with health and safety regulations while managing human resources activities like hiring, onboarding, scheduling, and employee relations.
• Oversee night audit procedures to ensure accurate financial reporting and reconcile daily transactions using multi-line phone systems with professional phone etiquette.

Requirements

• Proven experience in hotel management or hospitality leadership roles with supervisory responsibilities.
• Strong knowledge of hospitality management systems such as PMS and revenue management tools.
• Excellent leadership skills with the ability to manage diverse teams effectively across multiple departments.
• Exceptional customer service skills with a focus on exceeding guest expectations.
• Experience with sales to maintain Group sales at hotel level.
• Demonstrated financial acumen in managing budgets, controlling costs, and executing financial operations within a hospitality setting.
• Experience with human resources practices including hiring, training, performance evaluations, and conflict resolution.
• Knowledge of hotel guest service standards, property management systems (PMS), night audit procedures, and multi-line phone systems.
• Strong managerial communication skills combined with the ability to lead by example in a fast-paced environment.