Cashier / Kiosk Team Member

Description

Job Overview

The Kiosk Team Member (Cash Control Cashier/Dual Rate) is responsible for the maintenance and upkeep of all kiosk redemption, jackpot stations, and coin redemption machines throughout the facility. They must convey a consistently professional, friendly and courteous manner, with all customers and team members.

Purpose

Our genuine engagement and positive energy provide guests an escape from their routine into our exciting fantasy world of fun, chance, and possibility, where everyone feels a sense of belonging and importance.

Value System

Our enthusiastic commitment to our purpose inspires and empowers us to do everything right, have fun, and be the best. We will be recognized fairly, elevating our levels of personal accountability, and focus on our customer. The resulting creation of wealth will grow opportunities for all.

Duties And Responsibilities

Kiosk Team Member

• Responsible for Ticket Redemption and ATM machines throughout the property.
  • Verifies all funds at the beginning and end of each shift of kiosks.
  • Prepares kiosk cassettes and coin bags for fills.
  • Performs fills for kiosks when necessary.
  • Diagnoses problems and ensures equipment is back in use quickly or escalates to vendor when necessary.
  • Escorts vendors for kiosk service.
• Provides prompt, friendly and courteous service to all guests.
• Performs scheduled preventative maintenance on a regular basis to maintain quality function, improve equipment life, and prevent down time on all currency and coin equipment used by the Cage.
• Assists in the training and development of fellow Kiosk Attendants.
• Maintains strict adherence to the department policies and procedures, and a strong knowledge of Title 31 requirements.
• All other duties assigned.

Cash Control Cashier

• Superior guest service skills required.
• Must be proficient in the operation of the cashier window. (Poker, Casino and Pari-Mutuel)
  • Prepares hand-paid jackpots through the slot system, issues jackpots to Floor Attendants.
  • Counts and organizes gaming chips to be exchanged for cash.
  • Verifies all funds at the beginning and end of each shift.
  • Responsible for accurate completion of required forms.
• Provides prompt, friendly and courteous service to all guests.
• Assists in the training and development of fellow Cashiers.
• Maintains strict adherence to the department policies and procedures, and a strong knowledge of Title 31 requirements, including preparation of currency transactions reports and suspicious activity reports to ensure compliance with Federal Regulation.
• All other duties assigned.

Job Requirements (Please Ensure You Meet The Listed Requirements Prior To Applying)

• High School diploma or GED required or currently enrolled and successfully complete a GED program within 6 months from start date as a condition of continued employment
• Must be twenty-one (21) years of age or older
• Proficient in math - a skills test will be administered and candidate must achieve at least 70% skills pass rate- required
• Demonstrated ability to communicate effectively, both verbally and in writing in both English and Spanish- required
• Six (6) months of high-volume cash handling experience- preferred
• Six (6) months’ experience using or servicing high volume cash handling equipment- preferred
• Excellent communication and interpersonal skills in dealing with internal and external customers including vendors, outside technicians, WCH Management and WCH front line staff
• Technical and problem solving skills
• Knowledgeable in all aspects of kiosk operations, preferred
• Must be able to lift a minimum of 50 pounds
• Must successfully pass job interview, including a guest service audition
• Must be mature, possess the ability to maintain confidentiality, assume responsibility, work independently, and be self-motivated
• Possess a valid state-issued driver’s license
• Willing and able to work odd or irregular hours including nights, weekends, and holidays
• Willing to travel and participate in training as recommended or required
• Must have an Occupational License (or the ability to obtain and maintain a license) pursuant to the Florida Statues and remain in good standing with the Florida Gaming Control Commission as a requirement for this position
• Must have willingness and ability to work in a smoke/secondary smoke environment

On-line applications are accepted at http://www.windcreekhospitality.com/Careers. For internal employees please submit your Internal Job Posting Form to your property’s Human Resources office.

Complaints about the recruitment or selection process for employment should be directed in writing to office of the President and CEO of Wind Creek Hospitality.