Laundry and Uniform Attendant

PRIMARY OBJECTIVE OF POSITION:

Distribute clean uniforms to colleagues, receive soiled uniforms, and ensure proper cleaning of such.  Coordinate cleaning of guest and hotel management laundry/dry cleaning, assist with mending of uniforms, operate small washing machines and coordinate and maintain cleanliness in laundry area workspace.

RESPONSIBILITIES AND JOB DUTIES:

• Collect used uniforms and issue clean uniforms to designated colleagues.
• Legibly document information on uniform slips and distribute accurately.
• Legibly document information on uniform cards for new colleagues; issue and make necessary alterations for new colleague uniforms.
• Size, issue and properly document uniforms for all colleagues.
• Legibly document and coordinate guest and hotel management laundry/dry cleaning and hotel uniforms to be picked up and cleaned by external service company.
• Inspect condition, charges, and number of cleaned items received from service company; resolve any discrepancies.
• Organize all cleaned laundry/dry cleaning and uniforms into designated order and racks.
• Monitor and maintain the orderly and clean condition of the uniform room.
• Remove substandard uniforms from circulation and assign replacements.
• Monitor and maintain accurate records of all assigned and unassigned uniforms.
• Distribute all paperwork to designated colleagues/departments.
• Process guest requests for pressing and minor repairs of clothes as assigned.
• Attend to all sewing requirements for the guests and offer consultations when necessary.
• Work with little or no supervision.
• Report all shortages, damages, maintenance requests, problems and linen/uniform availability to management.
• Maintain close liaison with the laundry service company to ensure the service provided meets the hotel's standards.
• Monitor and maintain the clean and orderly condition of the linen room; ensure security of all hotel property.
• Monitor and maintain designated supply levels.
• Handle complaints by following the instant pacification procedures, ensuring guest satisfaction.
• Promote positive relations with guests and employees.
• Successfully complete the training/certification process.
• Complete inventory of uniforms and hotel linens as assigned.
• Complete special projects involving mending/sewing as assigned.
• Sort and document dirty and clean hotel linens.

PHYSICAL DEMANDS:

• Lifting 50 lbs. Maximum with frequent lifting and/or carrying of objects weighing up to 15lbs.
• Requires walking or standing to a significant degree.
• Talking, hearing, bending and seeing.

SPECIAL SKILLS REQUIRED:

• Ability to do basic arithmetic.
• Basic knowledge of sewing and tailoring repair work.
• Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work with a minimum of supervision.
• Ability to exert physical effort in the movement of cleaned/soiled uniforms, guest laundry/dry cleaning and table linens.

EDUCATION REQUIRED:

• High School Diploma or equivalent preferred.

EXPERIENCE REQUIRED:

• Previous seamstress/tailor experience preferred.

LICENSES OR CERTIFICATES: